Compliance Relationship Officer

Bromford Flagship Livewest•Norwich, KS

1d•£0 - £35,000•Hybrid

About The Position

As our Compliance Relationship Officer, you'll play a vital role in supporting the delivery of compliance inspections, servicing programmes, and safety activities across our homes. You'll work directly with customers, colleagues, contractors, legal teams, and external agencies to secure access, reduce risk, and ensure we continue to meet our statutory and regulatory responsibilities. This role is hybrid, based in Norwich with travel across operating regions. It is a full-time, permanent position, and the company is actively recruiting for two positions.

Requirements

Experience building positive relationships with customers, including vulnerable customers.
Strong communication and interpersonal skills with the ability to influence and negotiate effectively.
Experience working collaboratively with multiple stakeholders to achieve successful outcomes.
Ability to balance customer needs with organisational, legal, and regulatory requirements.
Experience maintaining accurate records and supporting reporting requirements.
Strong organisational skills and attention to detail.
Full UK driving licence.

Responsibilities

Build positive and effective relationships with customers, including those who may be vulnerable or facing challenging circumstances.
Engage with customers to secure access for compliance inspections, servicing, and safety activities.
Work collaboratively with compliance teams, neighbourhood colleagues, contractors, solicitors, and external agencies to achieve positive outcomes.
Support the resolution of access challenges through early intervention, clear communication, and practical solutions.
Maintain accurate records and case notes to support compliance activity and audit requirements.
Ensure customers are kept informed before, during, and after compliance visits.
Contribute to continuous improvement by identifying opportunities to enhance processes and customer outcomes.