Compliance Quality Assurance Specialist - Mission Plaza

Foundation Communities Inc•Austin, TX

14h•$0 - $30•Hybrid

About The Position

Under the direction of the Associate Director of Compliance, this position serves as a liaison with the Compliance Operational Team Lead. The role assists in ensuring full compliance of all Foundation Communities' programs, maintaining the organization's good standing with federal and state agencies, and meeting funder requirements. The Quality Assurance Specialist is the department's primary resource for compliance training, quality assurance reviews, internal audits, and continuous process improvement. This role is responsible for identifying compliance risks, evaluating training effectiveness, and ensuring staff have the necessary knowledge and resources to maintain compliance standards. The specialist must be well-versed in guidelines and regulations pertaining to Foundation Communities' compliance programs, including LIHTC, HOME, TCAP Replacement Funds, HUD Section 8 Voucher, Housing Trust Fund, NSP, and Section 811.

Requirements

Proficiency in Excel, Word, Adobe, and OneSite software
Strong customer service skills with a positive, collaborative attitude
Excellent verbal and written communication skills
High attention to detail with strong math and analytical abilities
Dependable, deadline-driven, and able to perform under pressure
Thorough knowledge of Federal, State, and City affordable housing compliance requirements
Minimum of six (4) years of experience in Affordable Housing Compliance

Nice To Haves

College education preferred but not required

Responsibilities

Provide onboarding compliance training to new hires, with role-specific reinforcement thereafter.
Develop and maintain compliance curriculum for new hires and existing staff.
Develop standardized training materials, job aids, reference guides, and process documentation to reduce organizational risk.
Continuously evaluate training effectiveness and refine content based on feedback, audit results, and operational needs.
Establish feedback loops to measure comprehension, retention, and practical application.
Maintain complete training records, including attendance, assessment results, and follow-up actions.
Prepare training reports and insights for the Operational Team Lead.
Develop follow-up and remediation plans when training gaps or compliance risks are identified.
Create practical training aids and reference materials to reinforce learning.
Conduct 30, 60 and 90 day compliance competency assessments for newly trained staff.
Identify training opportunities based on audit findings, operational trends, and regulatory updates.
Serve as subject matter expert for compliance training initiatives and compliance quality standards.
Send out initial notification letters to property staff.
Go to property to gather items needed if property staff is out.
Prepare pre-audit documentation.
Oversee file audits.
Maintain comprehensive records for upcoming audit.
Track 8823 filed with IRS.
Conduct internal compliance audits and quality control reviews to ensure adherence to organizational policies and regulatory requirements.
Analyze audit findings and identify recurring compliance deficiencies, trends, and opportunities for improvement.
Develop corrective action recommendations and partner with the Operational Team Lead to address identified risks.
Monitor remediation efforts and follow-up activities related to audit findings.
Prepare audit summaries and quality assurance reports for Compliance Leadership.
Provide training on file submission standards, file logs, and departmental procedures.
Manage the department training calendar and training records.
Coordinate training feedback and identify emerging training needs.
Maintain training documentation, reference guides, and process materials.
Support continuous improvement of training programs and resources.
Evaluate operational processes and recommend improvements designed to reduce compliance risk and increase efficiency.
Collaborate with the Operational Team Lead to identify trends, recurring challenges, and opportunities for process enhancement.
Provide on-site assistance during initial lease-up periods, as needed.
Assist the Senior Compliance Analyst with processing property portfolio files during lease-up.
Conduct an internal audit in preparation for 1st initial audit for funder.
Attend leasing days as needed.
Perform other duties as assigned.