COMPLIANCE OFFICER - 42005607 (FOR INTERNAL AGENCY EMPLOYEES ONLY)
About The Position
The Compliance Officer works for the Florida Department of Agriculture and Consumer Services, Division of Licensing, providing customer service and processing applications for individuals and agencies licensed under Chapter 493, Florida Statutes, and new or renewal concealed weapon license applications under section 790.06, Florida Statutes. The role handles application intake, documentation review, applicant identity and fingerprint processing, payments, license renewals, and records management in the electronic document management system (EDMS). The position responds to applicant and licensee questions about statutory and procedural eligibility requirements, interprets relevant policies and procedures, and reviews applications and supporting materials to determine the actions needed to complete processing. It also supports informal hearings at the regional office by assisting hearing officers, administering oaths to witnesses, and entering hearing-document data. This opportunity is limited to current employees of the Florida Department of Agriculture and Consumer Services. Successful applicants must pass a background screening, including fingerprinting.
Requirements
- High school diploma or equivalent and two years of secretarial or clerical work experience.
- College education from an accredited institution may substitute for clerical experience at 30 semester or 45 quarter hours per year of required experience; an equivalent combination of education and experience totaling two years may also substitute.
- Knowledge of principles and techniques of effective communication.
- Ability to review data for accuracy and completeness.
- Ability to communicate effectively.
- Ability to establish and maintain effective working relationships with others.
- Knowledge of basic computer operations.
- Knowledge of Chapter 493 and section 790.06, Florida Statutes.
- Must be a current employee of the Florida Department of Agriculture and Consumer Services to be considered.
- Must pass a background screening, including fingerprinting, as a condition of employment.
Responsibilities
- Provide customer service and intake for applications under Chapter 493, Florida Statutes, and new and renewal concealed weapon license applications under section 790.06, Florida Statutes.
- Maintain the appointment calendar and examine applications and supporting documentation for completion.
- Administer oaths for applications and hearings.
- Electronically scan applicants' fingerprints and digitally photograph applicants.
- Process payments.
- Issue and print renewal licenses.
- Enter data and maintain records and statistics in the electronic document management system (EDMS).
- Respond to applicant and licensee inquiries about statutory and procedural eligibility requirements for applications and renewals.
- Interpret policies, procedures, and applicable Florida statutes.
- Review applications, fingerprints, and other documentation to determine actions required to complete application or renewal processing.
- Use integrated software packages to request and direct research to resolve licensing problems.
- Assist hearing officers with informal hearings in the regional office and enter data for hearing documents.
- Perform other related duties as required.
Benefits
- Annual and sick leave
- Nine paid holidays and one personal holiday each year
- State Group Insurance options, including health, life, dental, vision, and supplemental insurance
- Retirement plan options, including employer contributions
- Flexible Spending Accounts
- Tuition waivers
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
