Compliance Officer

Arizona Department of Administration • Phoenix, AZ

4d • Onsite

About The Position

The Compliance Officer works in the Arizona Department of Insurance and Financial Institutions’ Administrative Enforcement Section, which investigates and enforces laws governing regulated and unauthorized individuals and entities. The position focuses on investigating consumer complaints, gathering and analyzing evidence, managing cases, communicating with involved parties, and documenting findings. Cases may concern unlicensed individuals or entities, or licensed financial institutions, insurance producers, insurance companies, and other regulated parties suspected of misconduct. Assigned cases are complex and require knowledge of investigative processes and sound recommendations for potential solutions.

The officer may participate in administrative or judicial proceedings related to investigations, preparing with the Department’s attorney, reviewing relevant documents, and appearing as a witness for the Department. The role also includes taking ownership of complex tasks, producing high-quality work, identifying problems proactively, and contributing to a collaborative team. Other duties related to the position may be assigned.

Requirements

• Knowledge and prior use of computer software such as Gmail, Google Docs, Google Sheets, Microsoft Word, Microsoft Excel, and Microsoft Access.
• Knowledge of general investigation techniques, including use of subpoenas and conducting under-oath examinations.
• Knowledge of professional correspondence formats and grammar in written and verbal communications.
• Knowledge and prior use of publicly accessible investigation and research websites and tools.
• General knowledge of insurance terms, concepts, and generally accepted industry practices.
• Knowledge of the functions and duties of each agency division.
• Record-keeping skills for managing numerous documents, communications, and complex files.
• Critical-thinking skills for complex factual scenarios and applying laws and regulations.
• Ability to apply general facts to applicable legal requirements and directives.
• Ability to multitask, plan and organize work, adapt to a varied workload and fast-paced environment, and adjust to changing conversational dynamics.
• Ability to read and analyze complex legal contracts, insurance policies, third-party administration agreements, and other technical documents.
• Ability to communicate clearly, effectively, and diplomatically in writing, in person, and by telephone with consumers, attorneys, insurers, producers, licensed entities, agency staff, and state and federal employees, using proper English, spelling, and vocabulary.
• Ability to research and analyze agency and public records and data, and apply findings to complaint investigations and prosecution at administrative hearings.
• Ability to interpret practices and procedures of insurance companies, producers, adjusters, bail bonds agents, surplus lines brokers, and other licensed entities under Arizona laws, rules, and policies.
• Ability to establish and maintain effective professional working relationships with supervisors, agency staff, regulated entities, consumers, and other parties.
• Ability to develop investigative plans for open cases while considering tasks already exhibited.
• Self-motivation and ability to conduct investigative tasks with little to no direct supervision.
• Ability to testify at administrative hearings about facts and circumstances within personal knowledge.
• Ability to write, type, and proofread documents and email communications.
• Ability to adapt quickly to new tasks, conduct interviews, and manage a caseload.
• Possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment.
• Employees who drive on state business must maintain an acceptable driving record and complete any required driver training; driver’s license record checks apply.

Nice To Haves

• Knowledge and experience in insurance or financial-institution and financial-enterprise laws, rules, and regulations.
• Knowledge of Arizona Revised Statutes Title 20, Title 6, Title 32, and Title 44.

Responsibilities

• Investigate complaints and gather information to determine whether individuals, organizations, or institutions have violated applicable laws and regulations.
• Assess jurisdictional questions, establish complaint files, correspond with involved parties, conduct under-oath examinations, analyze evidence, draft subpoenas, research databases and complex matters, and prepare disposition reports.
• Critically analyze insurance and financial documents and use Internet-based resources and databases to support investigations.
• Prepare for related administrative or judicial proceedings with the Department’s attorney, review relevant documents, and testify on the Department’s behalf.
• Maintain electronic case files in the Department’s case management database and keep comprehensive records of case-related correspondence and investigative steps.
• Provide case updates upon request and communicate professionally with consumers and other parties involved in investigations.
• Draft comprehensive disposition reports documenting findings of fact, citing applicable statutory violations, and recommending appropriate sanctions; compile and chronologically organize supporting exhibits.
• Take ownership of complex tasks, identify problems proactively, produce high-quality work, and foster collaboration.
• Perform other duties as assigned that are related to the position.

Benefits

• Optional short-term disability insurance, deferred compensation plans, and supplemental life insurance.
• Life insurance and long-term disability insurance.
• Vacation and 10 paid holidays per year.
• Health and dental insurance.
• Retirement plan through the Arizona State Retirement System (ASRS); enrollment eligibility becomes effective after 27 weeks of employment.
• Sick leave.
• Paid Parental Leave program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed