COMPLIANCE OFFICER

Arizona Department of Administration • Phoenix, AZ

5d • $53,000 - $63,000 • Onsite

About The Position

The Compliance Officer works in the Arizona Department of Insurance and Financial Institutions’ Administrative Enforcement Section, which carries out the Department’s investigative and enforcement functions. The position investigates consumer complaints involving unlicensed individuals or entities, as well as licensed financial institutions, insurance producers, insurance companies, and other regulated entities suspected of misconduct. The role focuses on investigation and fact gathering, case management, communication, and documentation, helping protect Arizona consumers and enforce state laws.

The officer investigates cases, analyzes evidence and complex insurance or financial documents, communicates with involved parties, maintains electronic case files, and prepares disposition reports and supporting exhibits. The officer may also participate in administrative or judicial proceedings, work with the Department’s attorney, and testify on the Department’s behalf. Assigned cases are complex and require informed recommendations and sound judgment. The role also contributes to team success through ownership of complex tasks, collaboration, and high-quality work.

Requirements

• Knowledge and prior use of computer software such as Gmail, Google Docs, Google Sheets, Microsoft Word, Microsoft Excel, and Microsoft Access.
• Knowledge of general investigation techniques, including subpoenas and under-oath examinations.
• Knowledge of professional correspondence formats and grammar in written and verbal communications.
• Knowledge and prior use of publicly accessible investigation and research websites and tools.
• General knowledge of insurance terms, concepts, and generally accepted industry practices.
• Knowledge of the functions and duties of each division of the agency.
• Record-keeping skills for large numbers of documents, communications, and complex files.
• Critical-thinking skills to evaluate complex factual scenarios and their applicability to laws and regulations.
• Ability to apply general facts to applicable legal requirements and directives.
• Ability to multitask and manage multiple responsibilities and tasks concurrently.
• Communication skills and composure when dealing with investigated parties.
• Planning and organizational skills adaptable to a varied workload; adaptability to a fast-paced environment and changing conversational dynamics.
• Ability to read and analyze complex legal contracts, insurance policies, third-party administration agreements, and other technical documents.
• Ability to communicate clearly, effectively, and diplomatically in writing, in person, and by telephone with consumers, attorneys, insurers, producers, licensed entities, agency staff, and other state and federal employees.
• Ability to research and analyze agency and public records or data and apply findings to investigations and prosecution at administrative hearings.
• Ability to interpret practices and procedures of insurance companies, producers, adjusters, bail bonds agents, surplus lines brokers, and other licensed entities under Arizona laws, rules, and policies.
• Ability to establish and maintain effective professional working relationships with supervisors, agency staff, regulated entities, consumers, and other parties.
• Ability to develop investigative plans for open cases while considering outstanding tasks.
• Self-motivation and ability to conduct investigative work with little to no direct supervision.
• Ability to testify at administrative hearings about facts and circumstances within personal knowledge.
• Ability to write, type, and proofread documents and email communications.
• Ability to quickly adapt to new tasks, conduct interviews, and manage a caseload.
• Possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment.
• Employees who drive on state business must maintain an acceptable driving record and complete required driver training.

Nice To Haves

• Knowledge and experience in insurance or financial-institution and financial-enterprise-related laws, rules, and regulations.
• Knowledge of Arizona Revised Statutes Title 20, Title 6, Title 32, and Title 44.

Responsibilities

• Investigate complaints and gather relevant information to determine whether individuals, organizations, or institutions violated applicable laws and regulations.
• Assess jurisdictional issues, establish complaint files, correspond with involved parties, conduct under-oath examinations, analyze evidence, draft subpoenas, research databases and complex matters, and prepare disposition reports.
• Analyze insurance and financial documents, use internet-based resources and databases, and document case progress.
• Prepare for and participate in administrative or judicial proceedings, including reviewing documents with the Department’s attorney and testifying on the Department’s behalf.
• Maintain electronic case files and comprehensive records of correspondence in the Department’s case management database.
• Provide case updates upon request and communicate professionally with consumers and other parties involved in investigations.
• Prepare comprehensive disposition reports documenting findings of fact, applicable statutory violations, and recommended sanctions; compile and chronologically organize supporting exhibits.
• Document investigative steps and save case-related communications in the Department’s database.
• Take ownership of complex tasks, identify problems proactively, produce high-quality work, and contribute to team success and collaboration.
• Perform other duties related to the position as assigned.

Benefits

• Optional short-term disability insurance, deferred compensation plans, and supplemental life insurance.
• Life insurance and long-term disability insurance.
• Vacation and 10 paid holidays per year.
• Health and dental insurance.
• Retirement plan through the Arizona State Retirement System (ASRS); enrollment eligibility becomes effective after 27 weeks of employment.
• Sick leave.
• Paid parental leave program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed