Compliance Officer – Enterprise Fraud and Disputes

KeyBank • Brooklyn, OH

5d • $71,000 - $125,000 • Hybrid

About The Position

The Compliance Officer will be a member of the Enterprise Fraud and Disputes team within Compliance Risk Management. The role provides subject matter expertise on federal regulations and second-line-of-defense oversight for fraud- and dispute-related processes and products across Key, with particular focus on the Enterprise Fraud Services line of business. The officer conducts compliance monitoring and testing to help ensure compliance risks are mitigated in accordance with Key’s Risk & Control Self-Assessment (RCSA) Procedures and applicable policies. The role also researches, interprets, and helps apply laws and federal regulations to relevant line-of-business processes, controls, and systems.

This position is based at 4910 Tiedeman Road, Brooklyn, Ohio, and is categorized as hybrid, with three or more days in the office. Occasional travel, including overnight stays, may be required. The role is eligible for a base salary of $71,000–$125,000 annually, with possible incentive compensation. Placement in the range may vary based on factors including skills, experience, and geographic location.

Requirements

• Bachelor’s degree.
• At least 3 years of experience as a financial services compliance professional, bank regulator, or in comparable legal work.
• Demonstrated knowledge of the banking industry, particularly fraud risks and handling customer claims and disputes.
• Ability to research and assist with interpreting federal laws and regulations, potentially including Regulations E, Z, CC, and V, the E-Sign Act, and UDAAP.
• Strong verbal and written communication skills, including the ability to work collaboratively and manage relationships with all levels of management.
• Ability to work autonomously, self-motivate, and adapt quickly to change or shifting priorities in a fast-paced environment.
• Experience with projects or initiatives requiring strategic planning or thinking across multiple functional areas and business processes.
• Ability to work effectively in a team environment.
• Strong risk assessment, monitoring, and testing skills.
• Sound decision-making skills, including the ability to make decisions independently and quickly.
• Strong research, problem-solving, and analytical skills.
• High attention to detail.
• Desire for continuous learning, including using technology to improve efficiency.
• Demonstrate Key’s Values and abide by Key’s Code of Conduct.

Nice To Haves

• Juris Doctorate or Certified Regulatory Compliance Manager (CRCM) certification.

Responsibilities

• Provide subject matter expertise to the first line of defense for enterprise fraud- and dispute-related functions, including oversight of technology and applications supporting those processes.
• Conduct compliance monitoring and risk assessments to identify process improvements and control gaps, and facilitate necessary changes.
• Provide oversight of timely and sustainable remediation of findings, including second-line verification activities and transaction-level testing.
• Develop relationships of trust and confidence with designated lines of business.
• Oversee and monitor line-of-business processes, risks, and controls.
• Monitor new laws, regulations, and enforcement actions; conduct applicable gap analyses and facilitate necessary changes.
• Assist with corporate policy and training development.
• Educate and provide consultative advice on assigned regulations.
• Provide independent review and challenge of line-of-business activities.
• Participate in or lead projects related to mitigating risk to Key.

Benefits

• Eligible for incentive compensation, which may include production, commission, and/or discretionary incentives.
• Benefits are referenced as available for this position, but specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level