Compliance Officer - Onsite Doral, FL

Novalink Solutions LLC • Miami, FL

131d • Onsite

About The Position

The Compliance Officer will be responsible for handling complaints filed by constituents. This role involves contacting individuals to discuss complaint details, analyzing issues by comparing them with state statutes, and communicating the Division's jurisdiction and case closure reasons to complainants. The officer will also provide resources or referrals as appropriate, send written correspondence, and document actions in the Versa and OnBase systems.

Requirements

• Ability to speak and understand English
• High school diploma
• Excellent written and oral communication with the public
• Ability to read and interpret Florida State Statues
• Experience working with the public in a professional work environment
• Experience working with the public and analyzing complaints

Nice To Haves

• Experience using Versa
• Experience using OnBase system
• Bachelors Degree

Responsibilities

• Contact constituents/complainants to discuss the details of the complaints that are filed.
• Read state statute and compare with complaints to analyze the issue.
• Communicate with the public, requiring good customer service skills.
• Advise complainant of the Division’s jurisdiction and that the case is being closed and for what reason.
• Provide any resources or referrals, as appropriate.
• Send a written correspondence to the complainant once approved by the supervisor.
• Close the case out by adding the appropriate codes/activities/statues in Versa.
• Document the actions in the OnBase system.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED