Compliance Monitoring Coordinator

State of North Carolina

1d•Hybrid

About The Position

The Compliance Monitoring Coordinator performs a variety of administrative duties in support of the Compliance Monitoring Team within the North Carolina Department of Health and Human Services (DHHS), specifically the Division of Health Benefits (DHB). This position is responsible for handling confidential information and maintaining professionalism. The majority of time is allocated to tasks that involve calendar and meeting management, tracking and documentation of issues, and special projects analyzing various compliance matters. Work requires the ability to interpret and communicate information to meet specific needs of staff and external parties. The range of duties includes, but is not limited to, verifying data, report writing, summarizing and reconciling information or financial data, records management, data collection and analysis, research, or inventory of information/data. The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, with approximately 17,000 employees, responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations, and helping poor North Carolinians achieve economic independence. The Division of Health Benefits (DHB) manages and oversees North Carolina Medicaid and other programs, with a budget over $27 billion, serving 3.1 million beneficiaries.

Requirements

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

Nice To Haves

Demonstrates comprehensive knowledge of program services, policies, procedures, and information systems to accurately process, manage, and communicate information.
Applies knowledge effectively in performing administrative tasks, including interpreting and explaining policies and procedures to clients, customers, and staff.
Compiles, organizes, and analyzes both electronic and printed data, utilizing strong data management skills including collection, storage, and interpretation.
Utilizes office equipment and relevant technology, including software and information systems, to efficiently support organizational operations.
Identifies issues, evaluates options, and develops effective solutions while clearly communicating information and ideas both verbally and in writing, adapting messaging to suit different audiences.

Responsibilities

Performs research, data collection and analysis of information, and report writing.
Utilizes, reconciles, and manipulates data from different internal and external software systems.
Applies an in-depth knowledge of a variety of complex processes and procedures.
Recognizes, defines and resolves non-standard problems using operating procedures, practices and established precedents.
Anticipates problems and Independently resolves issues and/or develops recommendations for management resolution.
Serves as a resource for others in resolving unprecedented, non-standard issues and problems.
Answers inquiries and advises others regarding processes, services, and operations as applied to non-standard situations.
Communicates expectations to other employees, which may include formal/informal training.
Communicates on a routine basis with internal and external DHB partners including the State Auditor's Office, OIG auditors, CMS, contractors and DHB staff.
Independently compiles, analyzes, assimilates, and composes information into varied or non-standard formats with responsibility for content review, accuracy, quality, and timelines, requiring in-depth program knowledge.
Composes written communications with guidance using standard formats.