Compliance Manager

Mission Lane

43d•$129,000 - $140,000•Remote

About The Position

Mission Lane is combining the power of data, technology, and exceptional service to pave a clear way forward for millions of people on the path to financial success. By attracting top talent and leveraging cutting-edge technology, we’re enabling people to unlock real financial progress. We're looking for a Compliance Manager to own fraud, compliance, and back-office compliance for Mission Lane's credit card business, reporting to the Senior Compliance Manager. The impact you'll make: Every fraud dispute, collections action and back-office process affects a real person. When those interactions are fair, compliant and accurate, Mission Lane delivers on our promise to enable progress for our customers. The compliance infrastructure this role will own makes sure we get this right. In this role, you'll be the embedded compliance authority across Mission Lane's fraud, collections, and back-office servicing operations. As a trusted business partner, you’ll own day-to-day escalations from fraud and collections and run testing and monitoring against critical controls. You’ll proactively identify gaps, develop and deliver guidance on high-risk compliance topics, partnering with the business to strengthen programs, elevating the expertise of the compliance team around you, and contributing to the strategic direction for these areas.

Requirements

6+ years of experience in compliance within a fintech or financial services company
Direct experience in fraud compliance, including dispute handling processes, remediation frameworks, and complaint-driven risk areas
Solid working knowledge of FCRA/Reg V, FDCPA/Reg F, ECOA/Reg B, UDAAP, SCRA, and Bankruptcy Code automatic stay provisions
Demonstrated ability to synthesize complex regulatory requirements and translate them into practical, risk-balanced guidance for business partners
Experience conducting compliance monitoring, testing, or audit and exam preparation
High degree of self-direction: you can prioritize competing demands and adapt quickly in a changing environment
Ability to travel approximately four times a year for two to five days at a time

Nice To Haves

Experience at a national bank, in credit card compliance
Specific experience in collections and recovery compliance, including familiarity with AI/ML-driven contacting models
Familiarity with eOscar, credit reporting dispute workflows, and furnisher obligations
Experience operationalizing regulatory changes in servicing and back-office environments
Experience with bankruptcy compliance, including automated controls for stay violation prevention
Professional certification: CRCM and/or CAMS