Compliance Investigator

CPSO • Toronto, ON

1d • Hybrid

About The Position

The College of Physicians and Surgeons of Ontario (CPSO) is the province’s medical regulator. We have a mission to serve the public interest in Ontario’s health system, ensuring patients receive quality care from fully trained, highly competent, deeply compassionate, and ethically guided doctors. We are seeking an analytical and detail-oriented Compliance Investigator to join the Compliance Monitoring team. The Compliance Monitoring department is responsible for the oversight and monitoring of CPSO committee outcomes, including orders, undertakings and decisions from five College committees.

Requirements

• A University degree required in healthcare, and a minimum of three (3) years of relevant experience
• Excellent analytical skills with proven ability to manage complex workload with minimal oversight and to achieve challenging goals
• Superb time management and organizational skills with a preference for case management experience
• Strong verbal and written communication skills and ability to liaise with all levels of stakeholders
• Advanced proficiency with Windows 10 and Office 365
• A valid Ontario Driver’s License and ability to travel within Ontario
• Must reside in Ontario and be able to attend the College office as required.
• Must be able to provide proof of double vaccination.

Nice To Haves

• Knowledge of the Regulated Health Professions Act, administrative law principles and other relevant legislation preferred
• An understanding of health care systems, key stakeholders and medical terminology would be an asset as well as a background in risk or general management

Responsibilities

• Analyze the outcomes of the College committees to determine and act on the appropriate monitoring requirements, including education, supervision, reassessments, and restrictions for complex case files.
• Use a variety of information sources to monitor education and remediation activities by physicians and any restrictions imposed on physicians' certificates of registration.
• Make appropriate and timely inquiries about physician compliance and conduct visits to physician practices as needed.
• Draft clear and concise reports for submission to the appropriate committees.
• Meet established benchmarks and timelines for various monitoring activities.
• Maintain and use tracking systems to establish priorities and long term follow-up.
• Liaise with stakeholders such as Investigators, Medical Advisors and Legal staff, as well as members, their counsel and College assessors.
• Attend committee meetings to respond to questions from the committee.
• Participate in continuous improvement initiatives and well as regular operational and data reviews.

Benefits

• CPSO is committed to being an accessible, diverse, equitable and inclusive workplace where the rights of all individuals and groups are protected and all individuals feel safe, respected, empowered, and celebrated.
• The College recognizes that Employment Equity plays a crucial part in our journey towards inclusion, and actively seeks to increase its diversity by encouraging and welcoming applications from members of groups with historical and/or current barriers to equity, including, but not limited to, Indigenous peoples, members of groups that commonly experience discrimination due to race, colour, religion, beliefs or place of origin, individuals with disabilities, and members of the LGBTQ2S+ community and individuals who identify as women.
• If you require an accommodation at any stage of the recruitment process, we invite you to notify the Human Resources Department.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level