Compliance Investigator I: DORA/Colorado Division of Real Estate

State of Colorado • Denver, CO

1d • $4,955 - $6,440 • Hybrid

About The Position

The Division of Real Estate exists to protect consumers through licensing, regulation, and enforcement of the provisions of the state licensing statutes and board and commission rules pertaining to appraisal managements, homeowners associations, real estate brokers, real estate appraisers, mortgage loan originators and mortgage companies, and subdivision developers. This position exists to maintain compliance with license laws and board and commission rules from all real estate brokers and mortgage loan originators in the areas of licensing, continuing education, criminal charges, pleas and convictions, advertising, and overall practice. The position plans and completes investigations into complaints received from the public, including investigations into alleged unlicensed real estate activities. The position provides guidance, interpretations and recommendations to brokers, mortgage loan originators, the general public and other law enforcement entities in those specific areas covering license laws.

Requirements

• Five (5) years of professional experience in the real estate industry, either in real estate brokerage, property management, title and escrow operations, or mortgage lending; The five (5) years must include managing real estate transactions, forms, contracts, deeds, and disclosures.
• Associate’s Degree and Three (3) years of professional experience in the real estate industry, either in real estate brokerage, property management, title and escrow operations, or mortgage lending; The three (3) years must include managing real estate transactions, forms, contracts, deeds, and disclosures.
• Bachelor's degree and One (1) year of professional experience in the real estate industry, either in real estate brokerage, property management, title and escrow operations, or mortgage lending; The one (1) year must include managing real estate transactions, forms, contracts, deeds, and disclosures.
• Demonstrated communication skills (oral and written)
• Demonstrated critical thinking and analytical skills
• Demonstrated attention to detail
• Ability to conduct research and gather pertinent information
• Ability to handle sensitive and/or highly confidential information in a professional and ethical manner, and in accordance with state and federal laws
• Accountability for work product and attendance
• Ability to accept and apply constructive criticism, and take ownership of mistakes and improve from them
• Ability to read, understand, and apply rules, policies, and statutes to ensure compliance, as well as to explain them to various stakeholders
• Caseload management skills, including the ability to manage complaints
• Problem-solving and decision-making skills
• Focused and demonstrated understanding of quality customer service, including the ability to work diplomatically with difficult customers
• Time management, including the ability to meet strict deadlines
• Comfortable demonstrating expertise in front of authorities
• Demonstrated interpersonal skills and the ability to work well within a collaborative team
• Creativity and flexibility, with an ability to adapt to new changes
• Demonstrated ability to understand and abide by workplace principles, practices and behaviors as internally identified and defined by the division
• Professional demeanor
• Proficiency in the use of PC software applications, including Microsoft Office (Word, Excel, etc.), Google Suite (Doc’s, Sheets, etc.) well as the use of databases.

Nice To Haves

• An advanced degree in criminology, criminal justice, political science, law, psychology, sociology, economics, business, or a closely related field
• Over ten (10) years of real estate brokerage industry experience
• Experience with real estate industry-specific auditing, investigations or compliance work
• Investigative experience, including gathering and interpreting evidence and relevant facts from complex cases, interviewing witnesses, applying applicable laws, caseload management and investigative report writing
• Compliance experience, including determining compliance with laws quality control and it relates to monitoring transactions, auditing files and enforcing laws and rules, and investigating files for compliance with laws
• Experience testifying as an expert witness
• Experience managing a heavy complaint and/or investigative caseload
• Experience applying generally accepted standards of practice directly related to any of the areas regulated by the Division of Real Estate

Responsibilities

• Planning and conducting investigations of non-compliance with statutes, rules, and regulations concerning improper advertising; failure to comply with continuing education requirements; submission of fraudulent applications for licensure; conducting real estate activities without licensure; criminal charges, pleas and convictions; and real estate broker/mortgage loan originator practice violations by licensees
• Collaborating with the team lead to determine the appropriate scope of an investigation, such as which parties to interview and what documentation to review
• Preparing complete, concise and accurate reports which present investigative results and documentation in an objective manner that can easily be understood by a variety of stakeholders
• Presenting investigative findings to the investigations manager or the applicable board or commission in a thorough and carefully articulated manner
• Testifying at hearings when necessary regarding investigations conducted, including providing investigative support to the Office of the Attorney General in order to help them develop and present their case at hearing

Benefits

• Employer-sponsored RTD EcoPass
• Flexible schedules
• Training and professional development opportunities
• Employee wellness programs
• Colorado State Employee Assistance Program (CSEAP)
• Bike-to-work programs, including access to storage lockers and bike racks
• Flexible retirement benefits, including a choice of the PERA Defined Benefit Plan or the PERA Defined Contribution Plan, plus optional 401K and 457 plans
• Medical and Dental Health Insurance for employees and optional coverage for their dependents
• Life Insurance for employees, and optional coverage for their dependents
• Paid Time Off, including 11 paid holidays
• Short- and long-term disability coverage
• Tuition assistance program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree