Compliance Driver - HOA Communities - Company Fleet Car Provided

SpectrumAM•Plano, TX

1d•Onsite

About The Position

The Compliance Driver drives regularly to homeowner association communities managed by Spectrum AM and documents homeowners who are not in compliance. The role spends approximately 90% of the workday driving through neighborhoods in a company vehicle. Occasionally, the employee may need to use a personal vehicle because of scheduling issues or while the company vehicle is unavailable for repairs or maintenance; mileage reimbursement is provided for personal-vehicle use. Some communities require walking on portions of the property. The position may also involve helping frustrated homeowners and de-escalating or resolving conflicts, with training provided for these situations. The role offers autonomy, an organizational support structure with mentors, subject-matter experts, training, and managers, and in-house education and personal development. It can provide a path to other positions at Spectrum AM through experience, training programs, and individual commitment.

Requirements

Valid driver's license, auto insurance, and a safe driving record.
Computer literacy and familiarity with Microsoft Word and Excel.
Ability to enter data into databases and iPads.
Conflict-resolution and customer-service skills.
Organization and time-management skills.
Problem-solving and analytical skills.
Clear, professional written and verbal communication.
Attention to detail.
Ability to understand and carry out oral and written requests.
Ability to multitask and learn in a fast-paced environment.
Customer-service mindset, ability to work as part of a team, and ability to remain calm during customer interactions and peak times.
Initiative and ability to work independently.

Responsibilities

Drive regularly through managed communities and note homes that are not in compliance.
Work with homeowners on compliance matters and help resolve related issues.
Respond to customer inquiries by understanding the question, reviewing relevant prior inquiries and responses, researching information, sharing it with the customer, and confirming the customer understands.
De-escalate and resolve conflicts with frustrated or upset homeowners.
Recommend process improvements and identify new product and service applications.
Increase job knowledge through educational opportunities and by reading and understanding each association's governing documents.
Walk areas of certain properties when required.

Benefits

Five weeks of paid time off.
Forty paid hours per year for community service activities.
Eleven annual paid holidays.
Medical, dental, and vision benefits.
Short-term and long-term disability coverage.
Life and accidental death and dismemberment coverage.
401(k) program.
Access to an in-house free medical clinic in the San Antonio office, with virtual appointments for other offices.
In-house education and personal development.
Internal Learning and Development Management System.
Structured career track plan with a six-month review.
Company fleet car provided; mileage reimbursement for approved use of a personal vehicle.