Compliance Coordinator

Samsonite • Jacksonville, FL

4d

About The Position

The Compliance Coordinator manages the inbound and outbound flow of vendor deduction documentation, researches vendor deductions, and supports the team’s business functions and projects. The role handles Accounts Receivable documents, including checking them into DocuWare, assigning them to the appropriate research owner, tracking pending claims, and processing claims back to Accounts Receivable.

Working with the Compliance Manager, the coordinator researches assigned customer accounts by retrieving proof of delivery from carrier websites and shipping documents from SAP, DocuWare, or filing systems. The coordinator collaborates with internal and external departments to gather information supporting deduction validation, and uses vendor portals to research claims and process disputes.

The role also helps identify customer process changes by reviewing routing guides and reporting customer-specific trends. It maintains the central routing guide location, shares customer expectation and routing-guide updates with relevant partners, and provides compliance and clerical support to internal and external departments as needed.

Requirements

• High school diploma or bachelor’s degree.
• High-level knowledge of Microsoft Excel and Word.
• Business knowledge of pivot tables, VLOOKUP, and macros.
• Ability to self-manage and prioritize workloads that can change rapidly throughout the workday.
• Self-starter with strong attention to detail, organization, focus, and multitasking skills.
• Ability to work well with a team.
• Superior communication skills, including the ability to create highly detailed emails.

Responsibilities

• Handle inbound and outbound Accounts Receivable documentation, including checking documents into DocuWare, assigning them to the appropriate research owner, maintaining a report of pending claims by owner, and processing claims back to Accounts Receivable.
• Provide research support to the Compliance Manager, including retrieving proof of delivery from carrier websites and accessing shipping documents through SAP, DocuWare, or filing systems.
• Research and report on assigned customer accounts.
• Work with internal and external departments to gather data that validates vendor deductions.
• Use vendor portals to search for claim information and process disputes.
• Assist the Manager in extracting customer expectations from routing guides to support process-enhancement solutions.
• Report customer-specific trends related to deduction research.
• Maintain the central routing-guide location with updated guides and customer communications.
• Communicate daily updates to customer expectations and routing guides to appropriate internal and external business partners.
• Support internal and external departments’ compliance needs when the Manager is unavailable.
• Provide additional clerical support when requested by management, including pulling reports or documents for audits.

Benefits

• Meaningful rewards and development opportunities.
• Performance recognition.
• Supportive working environment.
• Diverse and inclusive culture.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED