DSHS Lakeland – Compliance and Investigation Manager (SHPC4)

State of Washington•Spokane County - Medical Lake, WA

2d•Onsite

About The Position

The Compliance and Investigation Manager at Lakeland Village leads investigations into serious incidents involving allegations of abuse, neglect, mistreatment, exploitation, abandonment, and other concerns affecting individuals with intellectual and developmental disabilities. The position oversees internal investigations and supports compliance with state and federal regulations, helping protect residents’ health, safety, rights, dignity, and well-being. The manager develops investigation plans, conducts interviews, gathers and preserves evidence, assesses findings using the preponderance of available evidence and independent professional judgment, and prepares comprehensive investigative reports. The role also reviews investigations for quality, identifies potential deficiencies and corrective-action needs, and provides technical assistance, training, coaching, and mentorship to facility investigators and staff. The position coordinates with law enforcement and other partners on critical incidents and regulatory concerns. Lakeland Village is a state-operated, 24-hour residential facility in Medical Lake serving approximately 210 individuals with intellectual and developmental disabilities. Its services include certified Nursing Facility and Intermediate Care Facility (ICF/IID) programs, medical and nursing support, therapeutic programming, individualized treatment plans, day programs, and short-term respite services. The work schedule is 8:00 a.m. to 5:00 p.m., Monday through Friday. The role is performed on-site at least three days a week; opportunities meeting this condition may be eligible for an additional 5% premium pay.

Requirements

One year of experience as a Social and Health Program Consultant 3 (SHPC3) or equivalent; or two years of experience as a Social and Health Program Consultant 2 (SHPC2) or equivalent.
Alternatively, a master’s degree in Social Work, Health or Social Science, Public Administration, or a related field and four years of professional experience planning, administering, developing, or delivering social, financial, health, or chemical dependency treatment services programs.
Alternatively, a bachelor’s degree in Social Work, Health or Social Science, Public Administration, or a related field and five years of professional experience planning, administering, developing, or delivering social, financial, health, or chemical dependency services programs.
Alternatively, an equivalent combination of education and experience totaling nine or more years.
Knowledge of investigative principles and practices, including investigative interviewing, evidence gathering, and evaluating information to determine findings.
Ability to independently assess complex situations, exercise sound judgment, and make objective decisions based on available evidence.
Ability to communicate effectively verbally and in writing with management, coworkers, clients, and the public, including in sensitive or high-stress situations.
Knowledge of abuse, neglect, mistreatment, and exploitation involving vulnerable adults and individuals with intellectual and developmental disabilities.
Ability to interpret and apply policies, procedures, and regulatory requirements.
Ability to provide training, coaching, and mentorship to professional and paraprofessional staff.
Experience working with individuals with intellectual disabilities and/or vulnerable adults, as well as teaching, training, or instructing children or adults.
Employees driving on state business must have a valid driver’s license. Employees using a privately owned vehicle on state business must carry liability insurance on that vehicle.

Responsibilities

Conduct independent investigations of Category I critical incidents involving allegations of abuse, neglect, mistreatment, financial exploitation, abandonment, and other serious incidents involving clients.
Develop investigation plans, conduct interviews, gather and preserve evidence, and determine findings based on available evidence and independent professional judgment.
Prepare comprehensive investigative reports documenting findings, potential deficiencies, and recommended corrective-action areas related to client protections, active treatment, staffing, healthcare services, facility operations, and regulatory requirements.
Oversee Category II internal investigations and conduct quality-assurance reviews to ensure compliance with DSHS/DDA policies, procedures, and standardized investigative practices.
Provide technical assistance, guidance, and mentorship to facility investigators and professional staff, including support for evidence preservation and root-cause analysis.
Develop and deliver training and orientation on investigative practices, mandatory reporting of abuse and neglect, client protections, and state and federal compliance requirements.
Monitor and support compliance with state and federal regulations and participate in statewide investigative and compliance initiatives.
Coordinate with law enforcement, Washington State Patrol, Residential Care Services, and other partners to address critical incidents and regulatory concerns.