Account Compliance Manager

Solera

2d•Remote

About The Position

The Compliance Analyst will help protect the integrity of Solera Holdings’ subscription-based accounts by detecting, preventing, and addressing illegal or unauthorized use. The role analyzes usage reports and abuse trends, identifies suspicious activity, strengthens security workflows, and works with internal teams to mitigate risks. Duties include setting account limits, resetting compromised accounts, restoring customer access with temporary credentials, and pursuing applicable re-contracting and upselling opportunities through the Compliance sales model. The Compliance Analyst communicates with legitimate customers to explain unauthorized use, resolve account issues, and manage account status, and contacts unauthorized users to notify them of violations and direct them to stop accessing the service. The role also monitors online marketplaces and forums for illegal software sales or distribution, gathers evidence, reports findings to authorities and legal teams, supports investigations, and maintains accurate records in accordance with company policies and legal requirements. The position is remote and full-time.

Requirements

At least 2 years of experience in account management, compliance, or a similar role.
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Strong written and verbal communication skills, including the ability to explain complex issues clearly and professionally to customers and unauthorized users.
Strong attention to detail and problem-solving skills.
Ability to conduct investigations and analyze data to identify trends in illegal or unauthorized account usage.
Ability to work independently and collaboratively, manage multiple priorities in a fast-paced environment, and handle sensitive information with discretion.
Commitment to protecting the integrity of subscription-based services.

Nice To Haves

Bachelor’s degree in business, Information Technology, or a related field.
Experience in the software or automotive aftermarket industries.
Experience using subscription management or CRM software.
Working knowledge of the internet and basic IT or account-limit setting.
Conflict-resolution and customer-service experience.
Understanding of basic internet security practices and software-industry compliance regulations.
Experience reporting illegal online activities to authorities.

Responsibilities

Analyze usage reports and abuse trends to detect fraudulent or unauthorized account activity.
Set account limits and reset accounts as needed to maintain compliance and prevent abuse.
Reset compromised accounts and issue temporary credentials to restore customer access securely.
Identify and promote applicable upselling opportunities using the Compliance sales model.
Contact legitimate customers to explain unauthorized account use, resolve issues, and manage account status.
Notify unauthorized users of violations and direct them to cease access.
Monitor online marketplaces and forums for illegal sales or distribution of company software.
Collect evidence of illegal distribution and report findings to appropriate authorities and legal teams.
Collaborate with internal teams to identify trends and refine abuse detection and prevention strategies.
Support ongoing compliance investigations, report escalations, and uncover lead opportunities through account resets.
Document interactions and resolutions related to account abuse and unauthorized sales accurately.
Ensure actions comply with company policies and legal requirements.
Monitor market trends, attend trade shows, and communicate future compliance needs to management.