ADA Case Manager II
About The Position
This role involves reviewing and processing notifications from multiple systems to conduct routine ADA compliance assessments. The Compliance Analyst II will make determinations regarding risk mitigation actions or escalation to leadership, document findings, and ensure proper case resolution. This position serves as a point of contact for employees requesting reasonable accommodations under the direction of the Director and Senior Director, Compliance/ADA-504 Coordinator. Responsibilities include assisting with coordinating the interactive process, reviewing accommodation requests and supporting documentation, coordinating meetings and communications, documenting case management activities, drafting accommodation-related documentation, assisting with monitoring approved accommodations, and maintaining confidential electronic case files. The role also includes maintaining and updating compliance records, ensuring accuracy and completeness of documentation, preparing documentation for audits, reviewing ADA-related files, compiling documentation for appeals and reviews, and generating routine reports. Additionally, the Compliance Analyst II will evaluate basic compliance concerns, identify potential risks, propose solutions, and assist with implementing mitigation strategies. The role also involves gathering and compiling data for reports, tracking trends, identifying recurring issues, and providing documentation and data summaries to support leadership decision-making. Administrative duties include preparing and routing documents, performing administrative tasks for the ADA compliance program, and maintaining confidentiality and privacy standards.
Requirements
- Bachelor’s degree in an appropriate area and two years of experience in appropriate area; or an equivalent combination of education and experience.
Nice To Haves
- Experience working with ADA compliance, disability services, or accessibility programs
- Familiarity with federal and state regulations such as ADA and Section 504
- Experience handling compliance reviews, case management, or regulatory tracking systems
- Knowledge of accessibility standards and best practices (e.g., digital, physical, programmatic access)
- Experience analyzing compliance data and identifying trends or risks
- Strong written and verbal communication skills, especially for preparing documentation and reports
- Experience collaborating with cross-functional teams or supporting enterprise-wide initiatives
- Proficiency with databases, case management systems, or compliance tracking tools
- Ability to interpret policies and apply them to routine compliance scenarios
- Strong organizational skills with the ability to manage multiple cases or deadlines
Responsibilities
- Review and process notifications from multiple systems to conduct routine ADA compliance assessments
- Make determinations regarding risk mitigation actions or escalation to leadership, as appropriate
- Document findings and ensure proper case resolution in accordance with established procedures
- Serve as a point of contact for employees requesting reasonable accommodations under the direction of the Director and Senior Director, Compliance/ADA-504 Coordinator (Senior Director)
- Assist with coordinating the interactive process in accordance with established ADA procedures
- Review accommodation requests and supporting documentation for completeness and compliance with UF policies
- Coordinate meetings, information sessions, and communications with employees, supervisors, UFHR, and other campus partners
- Document meetings, discussions, case management and other activities taken throughout the interactive process and the management of employee accommodation cases.
- Draft accommodation-related documentation for review and approval
- Assist with monitoring implementation of approved accommodations
- Maintain accurate, confidential electronic case files, logs and tracking records
- Maintain and update compliance records, including case files, logs, and compliance calendars
- Ensure accuracy, completeness, and timely entry of all compliance-related documentation
- Prepare and organize documentation for audits, reviews, and reporting purposes
- Review ADA-related files to confirm required documentation and case notes are present, and that other identified steps have been completed.
- Compile documentation and data in support of appeals, compliance reviews, audits and assessments.
- Generate routine reports related to accommodation requests, case activity and compliance metrics.
- Evaluate basic compliance concerns and identify potential risks
- Propose solutions to senior staff and program leadership for consideration
- Assist with the implementation and monitoring of approved mitigation strategies
- Gather and compile data for compliance reports and enterprise initiatives
- Assist in tracking trends, identifying recurring issues, and supporting continuous improvement efforts
- Provide documentation and data summaries to support leadership decision-making
- Prepare and route documents and mitigation plans for leadership review and approval
- Perform administrative duties in support of the ADA compliance program
- Maintain confidentiality and ensure adherence to privacy standards
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
