Compliance Analyst II

Affirm

4d•Remote

About The Position

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm’s Compliance team designs and implements a compliance program that proactively addresses regulatory requirements while also identifying potential compliance issues that may arise. Compliance program activities include advisory, training, testing & monitoring, reporting, and oversight. Although a second line of defense, Compliance partners with the business to support new products, markets, and initiatives, as well as issue identification, remediation plans, and risk assessment. Compliance uses multiple data sources to enable informed decision-making, strengthen controls, and support better outcomes for consumers. Affirm is seeking a Compliance Analyst II to support its compliance governance and oversight program. This analyst will credibly challenge Affirm’s operations team to mitigate risk and ensure compliance with federal and state regulations. This includes investigating and responding to operations issues, reviewing consumer complaints, engaging team members, and supporting larger initiatives such as process improvement.

Requirements

3 to 5+ years of professional work experience in Compliance, Enterprise or Operational Risk, or Audit within a financial services company, Fintech, or regulatory agency.
Inquisitive and proactive in proposing creative, effective solutions.
Strong project management, critical thinking, time management, and analytical skills.
Excellent verbal and written communication skills, with the ability to present sophisticated and critical issues.
Strong curiosity about fintech and consumer financial protections.

Responsibilities

Review and credibly challenge internal responses to consumer complaints and potential issues from the operations team and guide them regarding a wide variety of regulatory requirements, including (but not limited to) credit reporting, disputes, bankruptcy, fair lending, UDAAP.
Review customer complaints to identify root cause, analyze trends, and find opportunities for product and process improvements to fix recurring issues.
Work with cross-functional partners to address compliance concerns and bring to senior management, when required.
Assist with metrics reporting and provide input on process improvement.
Support other key compliance and risk management projects, as needed.