Complex Program Manager

Computer Task Group, Inc•Dallas, TX

7d•Onsite

About The Position

CTG is seeking to fill a Complex Program Manager position for our client. This role involves leading complex, transformative programs across multiple business units, geographies, technologies, and cross-functional teams. The Program Manager will define program vision, objectives, success criteria, governance, milestones, and delivery strategies aligned with business and customer goals. They will manage interconnected projects and project managers to ensure alignment with strategic objectives, schedules, budgets, quality standards, and contractual commitments. The role also includes overseeing end-to-end program delivery, coordinating various teams and stakeholders, establishing program governance, managing budgets, and providing executive-level updates. A key aspect is building strong relationships with senior stakeholders, driving communication and collaboration, and leading innovation, digital transformation, and organizational change initiatives. The position requires analyzing data to identify trends and support strategic decision-making, as well as assembling and leading end-to-end teams, influencing, negotiating, and resolving conflicts.

Requirements

Complex program and project management
Program governance and portfolio management
Strategic planning and executive communication
Risk, issue, dependency, and change management
Budgeting, forecasting, cost management, and financial stewardship
Stakeholder management and customer engagement
Cross-functional and global team leadership
Data analysis, business intelligence, dashboards, and KPI reporting
Agile methodologies, Scrum, Kanban, and DevOps
Project planning, master scheduling, and resource prioritization
Requirements analysis, solution delivery, and vendor management
Strong analytical, negotiation, decision-making, and problem-solving skills
Ability to manage ambiguity and changing priorities in dynamic environments
10+ years of project and program management experience in complex, large-scale environments, including programs with up to $100M in total contract value and distributed teams of 50–200+ FTE.
Experience working for an enterprise software/SaaS provider or technology consulting/services organization.
Proven success managing complex IT programs and projects across multiple industries and customer environments.
Experience managing project interdependencies, master schedules, staffing strategies, risks, and program-level trade-offs.
Demonstrated ability to manage programs to strategic objectives, scope, schedule, budget, quality, and customer expectations.
Experience establishing program governance and management systems and overseeing contractual and regulatory requirements.
Experience with cost management, scope management, change control, and program governance.
Experience presenting program plans, status, risks, KPIs, and recommendations to senior and executive leadership.
Experience managing vendor relationships and contracts.
PMP certification required
PgMP certification required or willingness to obtain within 12 months.
Ability to influence, negotiate, motivate, and resolve conflicts across all organizational levels.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Nice To Haves

PgMP certification preferred or commitment to obtain within 12 months.
PRINCE2 certification preferred.

Responsibilities

Lead complex, transformative programs across multiple business units, geographies, technologies, and cross-functional teams.
Define program vision, objectives, success criteria, governance, milestones, and delivery strategies aligned with business and customer goals.
Manage interconnected projects and project managers to ensure alignment with strategic objectives, schedules, budgets, quality standards, and contractual commitments.
Oversee end-to-end program delivery, coordinating project teams, technical teams, partners, customers, sponsors, and stakeholders.
Establish and maintain program governance, master schedules, performance metrics, dashboards, and reporting.
Identify, assess, and mitigate program risks, issues, dependencies, and uncertainties.
Manage program budgets, forecasting, cost optimization, scope, change control, and overall financial performance.
Provide executive-level program updates, performance reporting, risk assessments, and strategic recommendations.
Build strong relationships with senior stakeholders and drive effective communication, collaboration, and customer satisfaction.
Lead innovation, digital transformation, sustainability, and organizational change initiatives.
Analyze data and program performance to identify trends, anticipate outcomes, and support strategic decision-making.
Assemble and lead end-to-end teams, providing direction, coaching, and support to project managers and technical teams.
Influence, negotiate, and resolve conflicts while balancing competing priorities, resources, costs, schedules, and business requirements.