Complex General Manager | Hotel Leo & Heliotrope Hotel

Columbia Hospitality•Bellingham, WA

9d•$100,000 - $110,000•Onsite

About The Position

Bellingham, Washington is a unique mix of human vitality and natural geography, situated between the Cascade Mountains and the Salish Sea. Located between Vancouver, BC and Seattle, we've got the dynamic vibe you'd expect from a city, and also offer world-class cycling, snow and water sports, hiking, and much more within an hour's drive. Hotel Leo is in the heart of historic downtown Bellingham, a thoughtfully restored a historic hotel, joining modern comforts with classic style. Hotel Leo is a hospitality hub, offering a unique combination of hotel lodging in our south wing and apartment residences in the tower, with a lively mix of guests and tenants sharing common spaces and the many opportunities of downtown Bellingham just a walk away. The Heliotrope Hotel is at the center of it all, located less than a mile from Bellingham's downtown core and nearby nature. To aid your adventures, we offer bike storage and a bike washing station, boot driers, and comfortable spaces to relax before and after excursions. We provide local knowledge to inform both your urban and outdoor adventures, and a haven at the heart of things to settle in after you've gone out.

Requirements

At least 5 years progressive experience in a General Manager role at a property of similar size and level of service
Working knowledge of all applicable laws, codes and regulations
Strong communication skills, including the ability to write contracts, reports, business correspondence, and operations manuals. Ability to effectively present information and respond to questions from team members, managers, clients, guests or the general public
Strong general management skills, including time management, information analysis, planning and organizing, decision making, problem solving, and delivery of results
Strong financial management skills, including budget management, expense control, forecasting and analysis of financial statements
Strong people management skills, including coaching, motivating, delegating, scheduling and relationship-building

Responsibilities

Provides overall direction, coordination and leadership for all departments at each property
Leads support for all group sales outreach, negotiations, planning and service
Direct liaison to all community organizations, city officials, industry associations and public relations entities
Ensures all applicable standards, policies and procedures are fully implemented in all departments
Participates in preparation of the annual operating budget and financial plans which support the overall objectives of the property
Creates and monitors annual operating goals, addressing all the drivers (Financial, Guests, Infrastructure, and Learning and Growth)
Works with department leaders to meet or exceed established budgetary guidelines for the hotel.
Establishes sound pricing policies for guest services. Reviews and approves operating expenses.
Develops and implements strategies to enhance profitability and revenue generation
Directs the accurate and on-time preparation, production and distribution of all required reports
Protects and enhances the value of all property assets through appropriate programs in maintenance, security, emergency preparedness, housekeeping and capital improvements
Analyzes guest feedback and discusses findings with department leaders. Institutes changes and upgrades in service as necessary
Promotes the property by building and maintaining an active and visible position in the local community and with industry partners
Selects, supervises, trains, develops, schedules, disciplines, and counsels staff. Demonstrates positive leadership characteristics that empower and inspire employees to meet and exceed standards
Provides timely formal assessment of individual team members in alignment with the performance review policy and procedures
Conducts training on job standards and areas of responsibility as needed