Complex General Manager | Hotel Leo & Heliotrope Hotel

Columbia Hospitality•Bellingham, WA

8d•Onsite

About The Position

Hotel Leo and Heliotrope Hotel in Bellingham, Washington are seeking a Complex General Manager. Bellingham offers a unique blend of natural beauty and urban vibrancy, situated between the Cascade Mountains and the Salish Sea, and conveniently located between Vancouver, BC and Seattle. Hotel Leo, located in historic downtown Bellingham, is a thoughtfully restored hotel that combines modern comforts with classic style. It serves as a hospitality hub, offering hotel lodging and apartment residences, with guests and tenants sharing common spaces and the amenities of downtown Bellingham. The Heliotrope Hotel is centrally located, less than a mile from downtown Bellingham and close to nature, providing amenities such as bike storage, a bike washing station, boot dryers, and comfortable relaxation spaces. The hotels aim to be a haven for guests, offering local knowledge for urban and outdoor adventures.

Requirements

At least 5 years progressive experience in a General Manager role at a property of similar size and level of service
Working knowledge of all applicable laws, codes and regulations
Strong communication skills, including the ability to write contracts, reports, business correspondence, and operations manuals
Ability to effectively present information and respond to questions from team members, managers, clients, guests or the general public
Strong general management skills, including time management, information analysis, planning and organizing, decision making, problem solving, and delivery of results
Strong financial management skills, including budget management, expense control, forecasting and analysis of financial statements
Strong people management skills, including coaching, motivating, delegating, scheduling and relationship-building

Responsibilities

Provides overall direction, coordination and leadership for all departments at each property
Leads support for all group sales outreach, negotiations, planning and service
Direct liaison to all community organizations, city officials, industry associations and public relations entities
Ensures all applicable standards, policies and procedure are fully implemented in all departments
Participates in preparation of the annual operating budget and financial plans which support the overall objectives of the property
Creates and monitors annual operating goals, addressing all the drivers (Financial, Guests, Infrastructure, and Learning and Growth)
Works with department leaders to meet or exceed established budgetary guidelines for the hotel
Establishes sound pricing policies for guest services
Reviews and approves operating expenses
Develops and implements strategies to enhance profitability and revenue generation
Directs the accurate and on-time preparation, production and distribution of all required reports
Protects and enhances the value of all property assets through appropriate programs in maintenance, security, emergency preparedness, housekeeping and capital improvements
Analyzes guest feedback and discusses findings with department leaders
Institutes changes and upgrades in service as necessary
Promotes the property by building and maintaining an active and visible position in the local community and with industry partners
Selects, supervises, trains, develops, schedules, disciplines, and counsels staff
Demonstrates positive leadership characteristics that empower and inspire employees to meet and exceed standards
Provides timely formal assessment of individual team members in alignment with the performance review policy and procedures
Conducts training on job standards and areas of responsibility as needed

Benefits

Salary Range: $100,000 - $110,000
Incentive Plan Eligible
Get Paid Daily (Make any day payday)
Paid Time off & Holiday Pay
Medical, Dental, Vision, Disability, 401K
HSA/FSA Plans -with employer contribution
Values Based Culture (#OMGLIFE)
Culture Add (Creating Space for Fresh Perspectives)
Referral Bonus (Get Paid to Recruit)
Discounted Lodging, Dining, Spa, Golf, and Retail
Employee Assistance Program “Columbia Cares”
Volunteer Opportunities
Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
Online Learning Platform to Help You Grow!
Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)
Cellphone Allowance
Commuter/Parking Allowance