Complex General Manager

Hilton Grand Vacations•Ridgedale, MO

About The Position

Join the team at Hilton Grand Vacations as a Complex General Manager, where you will lead three distinctive resorts -Cliffs at Long Creek (108 units), Paradise Point (150 units), and Branson Cedars (36 units). This dynamic leadership role offers the opportunity to drive operational excellence, elevate the owner and guest experience, and inspire high-performing teams across a multi-property environment. As a key leader within the team, you will have a direct impact on business performance while upholding the brand’s commitment to hospitality, quality, and service excellence. What we offer: Enjoy exceptional benefits, including comprehensive health care options starting day 1, a Travel Discounts Program with hotel rates worldwide, and an Employee Assistance Program that supports your well-being. Take advantage of numerous learning and advancement opportunities to fuel your professional growth. The company offers a Flexible PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones. Benefit from a company culture that values work-life balance and family-friend Comprehensive 401(k) program with company match contributions to help secure your financial future. Exclusive employee stock purchase program, allowing you to invest in your future while benefiting from company growth. Additionally, a range of exclusive perks is available to enhance your overall employee experience and well-being. Relocation Assistance available.

Requirements

Comprehensive knowledge of vacation ownership principles, practices, and procedures, including HOA laws and regulations in the day-to-day management of the resort.
Must possess and apply a comprehensive knowledge of financial principles and statements to review and analyze resort and HOA financial status.
Must demonstrate the ability to create and maintain a culture of diversity, equity and inclusion.
Must possess excellent written and verbal communication skills.
3-5 years of prior General Manager experience.
5 years of management experience in a comparable property is preferred.
Demonstrated experience leading extensive food and beverage and Spa operations within a high-volume hospitality environment.
Project management experience is preferred.
BA/BS/Bachelor's Degree

Nice To Haves

5 years of management experience in a comparable property.
Project management experience

Responsibilities

Customer focus by building strong and internal and external customer relationships and delivering customer-centric solutions.
Instills trust by gaining the confidence and trust of others through honesty, integrity, and authenticity.
Collaborates and builds partnerships and works collaboratively with others to meet shared objectives.
Coordinates with business management staff to ensure that accurate records are maintained, and cost controls are monitored and applied.
Action-oriented, taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Responsible for ensuring the efficient operation of resort functions, such as front office, housekeeping, maintenance, security and loss prevention, and recreational functions through indirect supervision.
Communicates continuously with the Homeowners Association(s) Board of Directors.
Develops and maintains cost and labor controls to ensure operation within budget.
Must demonstrate leadership skills with the ability to acquire, develop and retain an engaged team.
Conducts periodic inspections of units, building, grounds, noting deficiencies of employees, contractors and physical appearance of property.
Commitment and dedication to our people-first culture.
Ensure guest/owner safety and security; maintain crisis management plan.
Assures compliance with labor laws and respects areas of responsibility.
Lead an extensive Food and Beverage department with a volume in excess of $8M in revenues per year and a Spa with revenues above $1M.
Works closely with developer, homeowners’ association, project management and in-house sales and marketing leadership.
Other duties as assigned.