Complex Director, Ameriprise Financial Services - Michigan Complex
About The Position
The Complex Director drives profitable multi-office growth across a defined geography by creating and executing a business plan focused on effective P&L management, sound strategy, and advisor and client acquisition, retention, tenure, and productivity. The role leads branch and associate managers, advisors, and operations partners; develops high-performing managers; prioritizes opportunities across the complex; and optimizes available resources. The Complex Director also oversees branch operations, recruiting, onboarding, business performance, client experience, supervision, and risk management while fostering a culture of integrity, achievement, peer learning, and continuous development. The position requires regular business and results reviews, coaching, one-on-one meetings, and weekly visits to branches within the complex. Employees work in the office at least four days per week, with flexibility to work from home one day per week; some roles may have additional or different in-office expectations.
Requirements
- Bachelor’s degree or equivalent (four years); post-secondary education and relevant work experience may be combined to meet the minimum qualification total.
- 7–10 years of relevant professional experience.
- Active FINRA Series 7.
- Active FINRA Series 24, or Series 9/10.
- Active State Securities Agent Registration (Series 63 or 66).
- Active IAR Registration (Series 65 or 66).
- Active Life and Variable Contracts insurance licenses.
- Self-driven and achievement-oriented.
- Ability to execute a predefined playbook to drive results and lead others to do the same.
- Strong presentation skills and executive presence.
- P&L expense management skills and ability to analyze data and reports to identify business opportunities.
- Proven leadership skills and ability to drive and motivate a large organization to achieve results.
- Knowledge of and ability to develop networks across a wide array of communities.
- Must have valid U.S. work authorization that does not now or in the future require visa sponsorship.
Nice To Haves
- Master’s degree.
- Relevant industry designations, such as CFP.
Responsibilities
- Be accountable for the director’s own branch and the branches within the complex.
- Lead branch and associate managers and advisors, and build partnerships with operations staff and other resources supporting the complex.
- Demonstrate effective strategies and leadership competencies, and execute the playbook to drive results.
- Assess branch managers’ skills, leverage their strengths, and develop and execute performance improvement plans when necessary.
- Implement the national recruiting strategy with branch managers and recruiting partners.
- Recruit experienced and novice advisors for the branch and complex; generate local candidate leads and manage the end-to-end candidate experience.
- Explain the Ameriprise value proposition, develop the branch’s unique value proposition, and communicate both to candidates.
- Execute onboarding and ramp-up plans that drive growth.
- Drive profitable organic growth and key branch and complex metrics through leadership, coaching, and delivery of the Ameriprise Client Experience.
- Inspect results and coach branch managers and advisors on business planning, client acquisition, advice, investment solutions, external practice acquisition, and other areas.
- Lead with integrity and ensure brand standards, client service, and client satisfaction are met.
- Maintain a legal and compliant organization.
- Perform front-line and second-level supervision to ensure sales activities align with client objectives, goals, and risk tolerance.
- Anticipate, manage, and resolve risk items to protect client interests.
- Develop a strong local culture centered on peer learning, camaraderie, achievement, growth, and continuous development.
- Uphold Ameriprise core values: client focus, integrity, excellence, and giving back to local communities.
- Conduct quarterly periodic business reviews with the Branch Leader and Regional Sales Leader, and monthly results reviews with the Branch Leader.
- Hold weekly to bi-weekly one-on-ones with Level II+ advisors and bi-weekly results reviews with branch managers.
- Conduct monthly reviews with branch and complex support staff and visit branches within the complex weekly.
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What This Job Offers
Job Type
Full-time
Career Level
Director
