Complex Director of Beverage

Highgate Hotels • New York, NY

22h • Onsite

About The Position

The Complex Director of Beverage is responsible for assuring attentive, friendly, courteous, and efficient service in all beverage outlets while maintaining adherence to budgeted payroll and overhead cost. The Complex Director of Beverage is responsible for continually working towards improving sales revenues to meet or exceed budget, directing and organizing the activities of the Food & Beverage Department to ensure a consistently high-quality beverage product while at the same time developing the team and driving a positive work environment. In addition, this position is charged with consistently improving guest and employee satisfaction at Highgate Hotels.

Requirements

• Excellent knowledge of computer accounting programs, P&L proficiency, and analytical skills are required.
• Experience in a luxury/lifestyle hotel/resort background required.
• A minimum of 5 years’ experience as Director of Food and Beverage in a similar size scope/operation.
• Pre-opening experience a plus
• Excellent Communication skills
• Be able to effectively present information to customers, clients and other colleagues.
• Must be service oriented and be able to multi-task
• Must have knowledge of Food and Beverage operations and health and safety standards.
• Must exhibit an approachable and authentic engaging demeanor
• Strong organizational and problem-solving skills
• The ability to motivate and inspire others to work cooperatively to achieve a designated goal

Nice To Haves

• Bachelor’s Degree or equivalent preferred.

Responsibilities

• Ensuring profitability of the Food & Beverage department, maximizing revenue and controlling costs.
• Work cohesively with departmental managers to create revenue opportunity through ongoing activations, beverage enhancements, and refreshed concepts.
• Collaborate with property Director of Sales on marketing, events, and catering opportunities to grow income stream.
• Maintain and improve beverage service standards with the objective of consistently meeting and exceeding guest expectations.
• Lead departmental managers in overseeing staff training and development, coach, and counsel when there is a need, in partnership with Human Resources.
• Constantly and consistently monitor guest survey feedback relative to guest satisfaction with beverage offerings in order to maintain the highest level of guest satisfaction, review results with colleagues to develop appropriate corrective action and ensure implementation.
• Complete beverage menu analysis in order to remain market-relevant and profit-driven at all times.
• Monitor and analyze the activities and trends of competitive bars, lounges, and other hotel's banqueting departments to drive profitability within the hotels’ outlets.
• Handle all guest complaints, requests, and inquiries relative to beverage service in the various outlets.
• Conduct monthly F&B meetings and daily briefings with outlet managers and supervisors.
• Identify and develop talents within the departmental colleagues for future potential growth opportunities.
• Lead by example with respect to the Highgate Hotels Values and Brand Standards.
• Perform other job duties and projects as directed.

Benefits

• Medical insurance
• dental insurance
• vision insurance
• life insurance
• short-term and long-term disability insurance
• 401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Director