Complex Claims Director, Severity

AIG•Jersey City, NJ

6d•$112,000 - $140,000•Onsite

About The Position

AIG is seeking a Complex Director in Excess Claims to help reimagine how customers manage risk. This role offers an opportunity to grow skills and experience within the Excess Claims team. The Claims teams are recognized problem solvers, delivering technical excellence and service differentiation for a global claims handling experience. They provide responsive, fair, and professional service with empathy and efficiency, supported by robust stakeholder feedback and consistent processes. The Complex Director will handle large and complex Casualty claims, utilizing deep technical claims expertise in the investigation, evaluation, and disposition of new and existing 3rd party property and casualty claims. These multimillion-dollar claims can involve multi-vehicle auto accidents, plant explosions, class action injury claims, and catastrophic product liability claims. The role requires reviewing coverage under Excess Commercial General liability and auto policies, participating in claim investigations, and controlling litigation strategy. Responsibilities include directing litigation, attending mediations and trials, assessing liability and damages, recommending reserves, and presenting large value cases to senior management. Excellent customer service skills are essential for communicating with insureds, brokers, attorneys, and claimants. Success requires strong negotiation skills to resolve claims in challenging venues against elite plaintiff attorneys. Key activities include determining the scope of coverage, preparing and executing investigation strategies to identify critical issues affecting liability, causation, and damages, and assessing risk transfer and contribution opportunities. Clear communication with internal and external customers is vital for providing guidance and managing expectations. The role also involves proper documentation of exposure evaluation and resolution strategy, obtaining authority to negotiate multimillion-dollar claims, documenting evaluation and strategy, utilizing Alternative Dispute Resolution (ADR) as appropriate, and strategizing and budgeting litigation through discussions with counsel, vendors, and insureds. Establishing clear ground rules with defense and coverage counsel is necessary for financial control of budgets and expenses.

Requirements

8+ years of Commercial/Industry claims experience preferred
Excellent communication skills (verbal/written)
Strong negotiation skills
Advanced experience and capabilities in litigation claims management including ADR and mediation process
Experience attending and controlling cases- pre-suit, litigated and post trial- at mediations, settlement conferences, etc.
Property and Casualty licenses required, must be obtained within 6 months.
Motivated individuals who are interested in the potential for an upwardly mobile career path.

Responsibilities

Review coverage under Excess Commercial General liability and auto policies.
Participate in the investigation of the claim.
Control litigation strategy.
Direct the litigation, attend mediations and trials.
Assess liability and damages.
Recommend reserves.
Present large value cases to senior management.
Communicate with insureds, brokers, attorneys, and claimants.
Negotiate claims.
Determine the scope and extent of available coverage.
Investigate, evaluate, and disposition new and existing 3rd party property and casualty claims.
Prepare and execute investigation strategies to identify critical issues affecting liability, causation, and damages.
Assess risk transfer and contribution opportunities.
Communicate and contact internal and external customers, including insureds, brokers, and underwriters, to provide guidance and manage expectations.
Document exposure evaluation and resolution strategy.
Present claim disposition recommendations to senior management.
Obtain the appropriate authority to independently negotiate multimillion-dollar claims with the top plaintiff attorneys nationwide.
Document evaluation, thought process, and strategy.
Utilize ADR as appropriate and necessary.
Effectively strategize and budget litigation of each claim through discussions with counsel, vendors, and insureds.
Establish with defense and coverage counsel clear ground rules to maintain financial control of budget and expenses.