Complex Care Nurse

Long Island Select Healthcare Inc.•Central Islip, NY

1d•$80,000 - $98,000•Hybrid

About The Position

The Complex Care Nurse serves as a key member of the Long Island Select Healthcare team, responsible for ensuring patients can access high-quality care regardless of location or travel limitations. This role focuses on bridging gaps in care delivery by coordinating virtual services, supporting in-home and community-based care, and serving as the central point of contact between patients and care teams. The Complex Care Nurse will actively support patients with complex needs, reduce barriers to care, and promote the effective use of virtual care technologies. When launched, this role will integrate with mobile health teams and provide on-site support to group homes and high-need populations.

Requirements

Active New York State RN license or LPN license required.
Must be licensed by and currently registered with the New York State Department of Education.
CPR/BLS certification required.
Basic to intermediate knowledge of Microsoft Office software (Outlook, Excel, Word).
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Interpersonal skills, organization & planning, problem solving, conflict resolution ability, assertiveness, strong teamwork & networking skills.
Ability to carry out job duties independently in the community.
Attendance at all mandated agency management training activities.
Demonstrated ability to work effectively with culturally diverse populations.
Clean valid NYS Driver's license.

Nice To Haves

eClinicalWorks experience preferred.
Practice Management and Electronic Medical Record software experience.

Responsibilities

Serve as the primary liaison, ensuring patients receive timely care in their home or community setting.
Identify and prioritize high-risk patients who face barriers to accessing traditional care.
Coordinate virtual care services, in-person support, and follow-up care as needed.
Facilitate transitions of care, including post-hospital or ER discharge follow-up within 24-48 hours to reduce readmissions.
Assist patients with scheduling appointments, referrals, prior authorizations, and medication management.
Support remote patient monitoring and virtual care delivery, including tele-presenting and assisting with diagnostics (e.g., phlebotomy, testing).
Analyze electronic health records (EHR) data to identify patients at risk for deterioration or poor outcomes.
Ensure adherence to disease-specific care plans and treatment goals.
Collaborate with providers.
Act as a central communication hub between Long Island Select Healthcare providers, nursing teams, patient navigators, residential staff, and external partners.
Collaborate across disciplines to ensure coordinated, patient-centered care.
Support group homes and community partners managing high volumes of complex patients.
Promote adoption and effective use of virtual care technologies among patients and staff.
Monitor program effectiveness and contribute to quality improvement (QI) and performance improvements (PI) initiatives.
Document all patient interactions and care activities in eClinicalWorks and other relevant platforms.
Maintain strict patient confidentiality and compliance with all regulatory standards.
Maintain awareness of healthcare policies, billing practices, and regulations related to virtual care.
Participate in ongoing evaluation and improvement of virtual care programs.
Support organizational goals to enhance access, quality, and outcomes of care.
Perform other duties as assigned.