Complex Care Navigator

UnitedHealth Group•Everett, WA

6d•$18 - $32•Hybrid

About The Position

Like you, UnitedHealth Group is strong on innovation. And like you, we'll go the distance to deliver high-quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive for our members and providers. You'll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases. Bring your skills and talents to a role where you'll have a chance to make an impact. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Complex Care Navigator supports patients and families living with serious illness by helping them navigate the healthcare system and align medical care with the patient’s goals, values, and lived experience. This role serves as a consistent point of contact for patients and caregivers, fostering trusting relationships and helping bridge communication between patients, families, providers, and care teams. The navigator works collaboratively within an interdisciplinary palliative care team to support coordination, communication, and patient-centered care.

Requirements

High School Diploma /GED
One plus years of computer proficiency experience in Microsoft Office and demonstrates solid computer skills
2+ years of customer service experience
Ability to travel 10%25 of the time within Everett, WA and surrounding communities.
Have reliable transportation, with a current and non-restricted state of Washington Driver’s License and State-required insurance

Nice To Haves

Medical Assistant training or other healthcare-related education
Non-licensed and non-certified candidates with relevant experience may be considered
Previous experience in healthcare, patient navigation, care coordination, caregiving, social services, or related fields preferred.
Experience working with patients with serious illness, complex medical conditions, geriatrics, hospice, or palliative care preferred.
Experience supporting diverse patient populations and navigating complex family or social situations preferred.
Ability to work independently and as a team, and maintain good judgment and accountability
Demonstrated ability to work well with health care providers
Strong organizational and time management skills
Ability to multi-task and prioritize tasks to meet all deadlines
Ability to work well under pressure in a fast-paced environment
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Responsibilities

Enroll patients with serious or complex illness into the palliative care program, explain program services, and serve as a primary point of contact for patients and families.
Maybe the ability to conduct work in a hybrid setting, including approximately 70%25 office-based responsibilities and 30%25 community-based activities such as home visits and patient outreach.
Strong emotional intelligence and ability to navigate sensitive, emotionally complex situations and family dynamics.
Strong organizational skills with the ability to manage competing priorities independently.
Ability to work independently while remaining highly collaborative with healthcare teams.
Maintain confidentiality of patient information in accordance with HIPAA guidelines and Optum policies.
Attend required training and maintain compliance with state, federal, OSHA, DOSH, and organizational requirements.
Maintain regular and reliable attendance.
Performs all other duties as assigned