Complex Care Coord

Children's Wisconsin•Milwaukee, WI

1d•Onsite

About The Position

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today. Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/

Requirements

High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) Required
BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council required

Nice To Haves

1+ years scheduling experience Preferred
Previous experience in a pediatric healthcare environment Preferred
Interpersonal skills necessary to gather and share information with physicians, patients, visitors, families and team members in a courteous and confidential manner.
Knowledge of Epic preferred.

Responsibilities

Confirms and transcribes physician orders in Epic paying close attention to details.
Schedules in partnership with the Surgical Services team all MACC Fund Center Special procedures in the Operating Room, Interventional Radiology and MACC Fund Center Day Hospital.
Manages assigned work queues to ensure accuracy and completion of patient appointments in out MACC Fund Center Clinic & Day Hospital per MACC Fund Center guidelines.
Greets patients and families in accordance to the Front Desk Service Standards.
Maintains clinic flow, monitoring patient location and wait time. Communicates with physicians and staff to maintain optimal clinic operations.
Monitors daily DAR (Daily Appointment Report) which includes, but is not limited to management of daily appointments, no-shows, cancelled appointments and schedules re-call appointments.
Prepares exam rooms and directs patients/families to exam rooms and obtains and documents patient height, weight and vital signs into Epic.
May perform phlebotomy and capillary puncture procedures.
Collects and labels specimens and ensures delivery to the appropriate department.
Assists with procedures and patient care as directed by the nurse or physician.