Complex Business Travel Sales Manager - FT

Westin Las Vegas•Las Vegas, NV

6d•$75,000 - $85,000•Onsite

About The Position

The Complex Business Transient Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. BT Sales Manager must be familiar with GDS Systems, Psuedo-City Codes and Reporting. He/she is also responsible for month-end reporting and tracking of account production.

Requirements

At least 3 years of progressive hotel sales experience
Must have a valid driver’s license in the applicable state.
Must have knowledge and able to analyze reports; Lighthouse, Amadeus
Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing nametags.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

Nice To Haves

Marriott MarRFP and MINT experience preferred
Marriott Consolidated Inventory System “CI” experience a plus

Responsibilities

Attend and be prepared for daily Highgate Hotel Business Review (HHBR) meeting
Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations
Develop a complete knowledge of company sales policies and SOP’s, and ensure knowledge of andadherence to those policies by the sales team
Meet or exceed set goals
Operate the Sales Department within established sales expense budget
Participate in M.O.D. coverage as scheduled
Initiate and follow up on leads
Maintain and participate in an active sales solicitation program
Monitor production of all top accounts and evaluate trends within your market
Connect and maintain local negotiated accounts within the market along with developing new accounts
Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program
Meet or exceed sales solicitation call goals as assigned by the Area Vice President of Sales & Marketing
Invite clients to the hotel for entertainment, lunches, tours and property tours
Assist in implementing special promotions relating to direct sales segments, i.e. parties, sales blitzes, etc.
Assist in the preparation of required reports in a timely manner
Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR)
Conduct a professional, thorough property inspection of the hotel with clients, exhibiting key features and benefits of the property
Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts
Meet and greet onsite contacts
Work closely with brand Global Sales Office (GSO)
Develop networking opportunities through active participation in community and professional associations, activities and events
Entertain clients
Travel
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Perform other duties as requested by management.