Complex Sales Manager

BRIDGETON HOLDINGS GROUP•New York, NY

8d•$85,000 - $100,000•Onsite

About The Position

The Complex Sales Manager will generate group room revenue for both Walker Hotel Greenwich Village and Walker Hotel Tribeca through proactive prospecting, lead generation, and strategic business development. This role involves soliciting and securing new corporate, association, entertainment, production, government, leisure, and social group business. The manager will own the full sales cycle, from initial inquiry through contract negotiation, event planning, arrival, and post-event follow-up. Responsibilities include responding to RFPs, negotiating rates and contracts, conducting site inspections, partnering with Revenue Management on pricing, coordinating with various hotel departments for event execution, and managing group logistics. The role also involves selling ancillary revenue opportunities, building client relationships, maintaining CRM data, tracking booking pace, representing the hotels at industry events, and delivering an exceptional client experience. Collaboration with Marketing on promotions and clear communication with operational teams are also key aspects of this position.

Requirements

Bachelor’s degree in Hospitality Management, Business Administration, Marketing, or a related field preferred.
3–5+ years of progressive hotel sales experience, ideally in the New York City market.
A track record selling luxury, lifestyle, boutique, or upscale hotels.
A history of exceeding revenue and production goals — not just hitting them.
Sharp instincts across group, corporate, and transient sales strategy.
An established network across corporate travel, meetings, and hospitality.
Excellent presentation, communication, negotiation, and interpersonal skills.

Responsibilities

Generate group room revenue for both Walker Hotel Greenwich Village and Walker Hotel Tribeca through proactive prospecting, lead generation, and strategic business development.
Solicit and secure new corporate, association, entertainment, production, government, leisure, and social group business for both properties.
Own the full sales cycle — from first inquiry through contract negotiation, event planning, arrival, and post-event follow-up.
Respond fast to RFPs and client inquiries with sharp, customized proposals, contracts, room block agreements, and correspondence.
Negotiate rates, concessions, and contract terms that maximize revenue and protect profitability.
Run site inspections and client presentations at both properties for meeting planners, travel professionals, and prospective clients.
Partner with Revenue Management on pricing strategy grounded in market conditions, demand, and business mix.
Coordinate with Operations, Front Office, Housekeeping, Food & Beverage, and Sales Support to execute flawless group arrivals and events.
Oversee group rooming lists, billing, VIP requests, and group logistics from signed contract through departure.
Sell meeting space, rooftop receptions, private dining, and other ancillary revenue opportunities.
Build lasting relationships with clients, travel professionals, meeting planners, and third-party partners that keep business coming back.
Keep account information, sales activity, production reports, and revenue forecasts current and accurate in the CRM.
Track booking pace and production against monthly, quarterly, and annual revenue goals.
Represent both hotels at networking events, client functions, and industry organizations.
Attend at least one industry trade show or sales mission annually — travel required — to generate new business and strengthen the Walker Hotels brand.
Deliver a client experience as sharp as your sales pitch, start to finish.
Partner with Marketing on promotional campaigns, seasonal packages, digital content, and sales collateral.
Communicate client expectations clearly to operational teams so nothing gets lost in the handoff.
Bring energy and ideas to weekly strategy meetings focused on revenue optimization and business development.