Complex Adjuster 1.18.2027

Root Insurance

2d•$53,800 - $67,200•Remote

About The Position

As a Complex Adjuster, you will manage a caseload of intricate claims and investigate coverage and liability. The role calls for critical thinking about customers’ needs and how they align with Root’s product offerings, with the goal of using technology, data, and skilled teams to provide an industry-leading claims experience. Root supports employees working from locations across the United States that work best for them, while maintaining its headquarters in Columbus, Ohio.

Requirements

Bachelor’s degree or equivalent experience.
Ability to obtain additional insurance licenses within 30 days.
3–5 years of file ownership experience handling insurance claims.
Proficiency in reading and interpreting policy language.
Skill in assessing and explaining liability decisions, including shared-negligence scenarios.
Strong understanding of liability and casualty principles.
Professional demeanor and empathy.
Familiarity with claims best practices.
High attention to detail.
Open-minded approach to problem-solving.
Ability to maintain high-quality claim handling while ensuring strong productivity.
Ability to learn quickly and apply new concepts.
Coachable and committed to professional growth.
Experience managing complex personal auto claims to closure.
Recognized as a resource within the team and functional area.

Responsibilities

Deliver an industry-leading claims experience for policyholders and claimants.
Verify coverage and determine liability for a wide range of accident scenarios.
Make prompt and courteous contact with all parties involved in a claim.
Manage pending claims and associated tasks proactively using strong time management and organizational skills.
Respond to claim correspondence in a timely manner.
Obtain detailed accident statements from drivers, passengers, and witnesses.
Coordinate vehicle repairs and assist with rental reimbursement.
Contribute to the development of claims guidelines and best practices.
Recommend potential product developments and process improvements.
Communicate effectively with customers, peers, vendors, and managers.
Pursue learning opportunities to expand knowledge of personal lines claims, court decisions affecting the claims process, current claims guidelines, and policy changes and modifications.