Complex Accounts Receivable Manager | Sheraton DFW Airport | Irving, Texas

PM Hotel Group•Irving, TX

6d•Onsite

About The Position

The Complex Accounts Receivable Manager is responsible for billing and collecting all revenue owed to the Sheraton DFW Airport Hotel and DoubleTree Airport Hotel accurately and in a timely manner, in accordance with accounting policies and procedures. This role involves managing city ledger accounts, reconciling credit card transactions, setting up new accounts, and processing returned checks. The position also requires leading monthly Credit Meetings and ensuring compliance with company policies regarding customer satisfaction, work habits, and safety & security.

Requirements

Ability to communicate in English.
Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times.
Ability to communicate well with guests.
Willingness to "pitch-in" and help co-workers, and be a team player.
Strong organizational skills with attention to detail.
Ability to compile facts and figures.
Ability to operate a personal computer and calculator.
Adhere to hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and reporting safety hazards.
Maintain professional appearance and manner at all times.
Adaptable to change in work area and hotel procedures.
Willingness to learn new skills and/or improve existing ones.
Ability to solve routine problems that occur on the job.
Ask for help whenever not sure how to do something.

Nice To Haves

LightSpeed and/or PEP PMS experience a plus.

Responsibilities

Sort and verify accuracy of night audit work, focusing on receivables, reconciliation of banquet checks, coding, and review of sales and promotion checks.
Record department administration phone calls and inform the Controller of any potential concerns.
Post city ledger payments, reconcile and bill all city ledger accounts.
Perform follow-up billing and credit collection documentation, and inform the Controller of any potential uncollectible accounts.
Reconcile credit card back-up to the General Cashier Summary and inform the Controller of any discrepancies.
Bill out credit cards (AMEX, MC/Visa, etc.) and maintain accurate logs.
Set up new accounts in accordance with established credit policy.
Assist in reconciling open account status items.
Input General Cashier Summary and maintain the binder.
File and distribute credit card cancellations, bulletins, and credit warnings.
Process and follow-up on all returned checks accepted as cash payment.
Record General Ledger and City Ledger reconciliations.
Comply with attendance rules and be available to work on a regular basis.
Schedule and lead monthly Credit Meetings, distributing agendas and meeting notes.
Perform any other job-related duties as assigned.