Complaint Investigation Technician- 2nd Shift

Abbott • Alameda, CA

1d • Onsite

About The Position

This role will perform routine testing in a laboratory setting of medical devices associated with returns due to customer complaints, while ensuring timely closure. You'll handle multiple tasks effectively and efficiently in a team environment with minimal supervision. You'll be documenting investigation activities clearly and accurately, utilizing software applications, computers and databases, and maintaining files per procedures. This Technician ensures proper transfer of the returned product to next stage of investigation according to documented priorities. This position will be located at our Alameda, CA facility and must be able to work the following hours: 1:30p-10p Monday through Friday.

Requirements

• Minimum of High School Diploma required
• Good organizational, written, oral and interpersonal skills.
• PC skills, including use of MS Office applications and databases.
• Competent mathematical skills are required.

Nice To Haves

• Experience in controlled or regulated environment preferred.
• Associates degree or working towards a Bachelors degree

Responsibilities

• Safely perform routine testing and receiving of returned products due to customer complaints and be able to document investigation activities clearly and accurately in a timely manner.
• Adhere to procedures and work instructions throughout the process.
• Be able to handle multiple tasks effectively and efficiently with a high level of professionalism and customer service.
• Understand the priorities of investigation as outlined in the procedures and as assigned by the laboratory supervisor.
• Ensure that product returned is handled appropriately, investigated safely and accurately in a timely manner consistent with established procedures as failure to comply with requirements and regulations may lead to non-conformances resulting in FDA sanctions.
• Responsible for compliance with applicable Corporate and Divisional Policies and performing other duties as assigned by management.

Benefits

• Free medical coverage for employees via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED