Complaint Investigations Tech

generis tek•Alameda, CA

2d•Onsite

About The Position

This is an entry-level Lab Technician position in the Complaint Investigations Lab. The Technician will be responsible for unpacking and sorting returned products, investigating returned products to resolve customer complaints regarding blood glucose meters, strips, and sensors, and documenting these investigations in the Complaint Handling System. The role also involves using troubleshooting equipment such as multi-meters, oscilloscopes, test fixtures, and microscopes to complete investigations, and performing routine maintenance on quality records and testing equipment.

Requirements

Proficient computer skills to navigate Internet programs.
Basic Microsoft Office skills.
Ability to read, write, and comprehend English.
Ability to follow written work instructions of SOPs.
Good documentation skills.
Good computer skills for data entry of investigation results.
Ability to focus while performing repetitive and routine investigations.
Minimum education required is H.S. Diploma or equivalent (such as GED) with technical experience.

Nice To Haves

Experience in Medical Device / Biotech Industry with a Technical Background.
Knowledge of Electronic Troubleshooting.
Ability to work in a team setting.
Recent college graduates with a Bachelor’s degree are an ideal fit.

Responsibilities

Unpacking boxes safely and sorting returned products by product lines.
Investigating returned products to resolve customer complaints regarding blood glucose meters, strips & sensors.
Documenting complaint investigations in the Complaint Handling System.
Using troubleshooting equipment like multi-meters, oscilloscopes, test fixtures, microscopes, etc., to complete investigations.
Performing routine maintenance on individual quality records.
Ensuring equipment used for testing is within validity.