Competition Operations Manager

Twitch • San Francisco, CA

5d • $86,800 - $151,900

About The Position

The Community Originals team at Twitch produces some of the most unique and engaging competitive content in livestreaming. We are looking for a Competition Operations Manager to lead the strategic development and execution of competition formats for Twitch Rivals. This role is critical in ensuring that our events are balanced, operationally sound, fun and engaging for creators and viewers alike.

As a Competition Operations Manager, you will be an expert in translating game mechanics into compelling tournament structures uniquely produced for content creators of varying skill levels. You will work closely with internal teams and external vendors to ensure competitive integrity, mitigate risk, manage quality assurance, and clip worthy experiences that align with our product goals. You are someone who understands the nuances of the creator landscape and can design formats that thrive in a streamer-focused environment vs traditionally competitive environments.

Requirements

• 6+ years of experience in competition operations, esports, or professional sports management.
• 3+ years of experience in producing content creator/streamer focused content.
• A deep understanding of how to "min/max" games and adjust formats to meet specific, often nuanced, product goals.
• The ability to vet team balance across various game genres in a sometimes skill-nebulous, streamer-focused landscape.
• Proven experience managing vendors and production timelines for high-stakes live or online events.
• Strong verbal and written communication skills, with an ability to communicate complex competitive strategies through comprehensive documentation.

Nice To Haves

• You have a deep understanding of genre-specific game mechanics (e.g., tactical FPS vs. hero FPS).
• You have experience working directly with high-profile creators and understand their unique needs in a competitive setting.
• You are an active member of the Twitch community and stay ahead of gaming trends.

Responsibilities

• Create competition formats and game balancing strategies, seeking feedback from stakeholders including internal teams, vendors, publishers, and creator headliners.
• Proactively manage tournament and production vendors in producing Competition Execution Plans (CEP) and Pre-Morts to ensure all operational risks are identified and mitigated.
• Define and execute team balancing rules and vetting processes, particularly in environments without traditional ELO/MMR systems.
• Coordinate and participate in playtests with vendors and manage the QA testing of custom builds for special events.
• Define prize pool distributions and validate player payouts with internal accounting teams.
• Lead the creation and submission of legal rulesets for each tournament.
• Update, establish, and build competition related processes via team productivity tools like Airtable, Google Suite, and Discord to support all competition related needs.
• Oversee competition administration during events, participating in escalations and producing incident reports to improve future operations.
• Partner with Community Originals, Legal, Accounting, Partnerships, Business Development, and other cross functional teams to ensure seamless event delivery.
• Ability to not only build formats, but understand how to optimize for scoring within each format in order to streamline updates to broadcast and viewers as quickly as possible.

Benefits

• Medical, Dental, Vision & Disability Insurance
• 401(k)
• Maternity & Parental Leave
• Flexible PTO
• Amazon Employee Discount
• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed