Company Support Manager

H&R Block•Rayne Township, PA

2d•Onsite

About The Position

The Company Support Manager plays a critical role in driving operational excellence across a multi-unit region of company-owned tax offices. This role combines strategic leadership, cross-functional collaboration, and hands-on execution to support field operations, optimize real estate and field technology infrastructure, and deliver a consistent, high-quality client and associate experience. The ideal candidate thrives in a fast-paced environment, builds strong partnerships, and leads initiatives that align with broader business goals.

Requirements

Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience
Ability to work independently or on a team
Demonstrated organizational, prioritization, and detail-oriented abilities to meet established work output timelines
Experience using Microsoft Office tools
8 years minimum related work experience
Multi-task management skills, ability to lead change and influence others

Nice To Haves

IT infrastructure, creation/provision of technical training, knowledge of architecture and operation of HRB Tax Operations application suite
Knowledge of H&R Block US Retail organization, systems, and processes
Project Management and financial skills
Real estate/facilities management experience

Responsibilities

Provide strategic leadership and coaching to District Operations Coordinators (DOCs), including bi-weekly team calls, individual development plans (IDPs), and performance expectations
Plan and execute labor and budget strategies in alignment with regional goals
Design, implement, and continuously improve onboarding and training programs for new DOCs
Conduct regular field visits with DOCs, DGMs, RDs, and MVPs to assess operations and support local execution
Maintain strong communication with Regional Directors through weekly 1:1s and regional calls to align on business needs and provide operational support
Serve as a key escalation point for field and support teams, resolving issues related to operations, facilities, and field technology
Oversee hiring and facilities processes, including contingent workforce (CW) approvals for HVAC, signage, lease concerns, and other infrastructure needs
Lead real estate optimization efforts, including square footage reductions, office consolidations, lease renewals, and acquisition/buy-back strategies
Coordinate office upgrade, refresh, relocation, and renovation projects in partnership with DGMs, DOCs, and LFSTs
Manage and execute company-wide initiatives such as Military outreach, Office Realignment, and Office Readiness
Collaborate cross-functionally with internal partners (e.g., PRC, Sourcing, Workforce Planning) to support process and program planning