Companion Animal Supervisor

Petco • Turnersville, NJ

1d • Onsite

About The Position

The Companion Animal Supervisor is a subject-matter leader responsible for the health, care, and presentation of live animals while driving sales, customer experience, and operational excellence in the Companion Animal and Aquatics departments. The role combines animal welfare expertise, operational discipline, and business acumen to help achieve sales, margin, and shrink goals. The supervisor coaches partners to provide excellent animal care and knowledgeable customer service, and may serve as Leader on Duty supporting Pet Care Center operations, communication, safety, and compliance.

The role is primarily performed in a Pet Care Center retail environment, with regular presence on the sales floor and frequent interaction with partners, customers, and pets. Most work is indoors, though occasional duties may take place outside the center, such as bank deposits, merchandise transport, or community events. Limited travel may be required for training, meetings, or community engagement. This is a full-time position, with eligibility for full-time status based on average hours worked under company policy and applicable law.

Requirements

• High school diploma or GED preferred.
• At least 1 year of supervisory experience, preferably in a pet retail environment.
• Strong knowledge of companion animals, aquatics, and animal-care practices.
• Excellent communication, organizational, and interpersonal skills.
• Strong focus on customer service and people development.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Ability to perform frequent standing and walking, as well as bending, kneeling, and reaching.
• Ability to work near animals and tolerate exposure to animal dander, odors, noises, and cleaning chemicals.

Nice To Haves

• Supervisory experience in a pet retail environment.

Responsibilities

• Ensure the health, safety, and well-being of live animals by following Petco standards, policies, and veterinary protocols.
• Complete and oversee hourly animal health checks, wellness cards, and required documentation.
• Ensure appropriate handling, care, and documentation of adoption animals, and respond promptly to sick or injured animals in accordance with veterinary protocols.
• Coach and mentor partners in compassionate, knowledgeable customer interactions, animal care, selling behaviors, and operational routines.
• Maintain welcoming, engaging, clean, and well-presented Companion Animal and Aquatics areas.
• Promote teamwork, inclusion, and collaboration, and provide ongoing feedback to strengthen partner performance and engagement.
• Drive sales, margin, and shrink performance through disciplined execution; analyze business trends and implement improvement plans.
• Order live animals efficiently while balancing animal welfare, inventory levels, sales, and margin goals.
• Support Omni-Channel execution, including BOPUS, ship-from-store, curbside, and endless aisle.
• Serve as Leader on Duty, supporting Pet Care Center operations, communication, safety, and compliance.
• Execute Companion Animal and Aquatics operations, including animal care, maintenance, ordering, regulatory compliance, CAPI, HAHC, CAPC, and veterinary partnerships.
• Complete animal maintenance tasks according to the Maintenance Task List and maintain operational, safety, and regulatory standards.
• Process transactions efficiently, including cashiering and point-of-sale transactions, while delivering a positive customer experience.
• Monitor sales, margin, and inventory reports to support department performance.
• Share product and animal-care knowledge to help customers make informed decisions using Petco’s selling strategy.
• Assist with additional duties as needed to support business needs.

Benefits

• Health and financial benefits, 401(k), incentives, and PTO are referenced through Petco Total Rewards information.
• Purpose-driven work that makes a difference for pets and people.
• Hands-on leadership experience and career growth opportunities.
• Supportive, inclusive culture built on teamwork and authenticity.
• Opportunity to grow leadership skills while doing meaningful work.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED