Community Workforce Connector

EDSI (Educational Data Systems, Inc.)•PA Cross Center Services, PA

11d•Hybrid

About The Position

This position supports designated community agencies in the Philadelphia area in delivering workforce services. Partners may include the Office of Homeless Services, Community College of Philadelphia, Bureau of Correction Offices, mobile units, Recovery Centers, and local libraries. The role involves attending job fairs and community events to promote workforce services, providing basic career services, WIOA intensive case management, and job matching to a targeted caseload of jobseekers. The Community Workforce Connector will implement quality instructional practices when offering workshops at partner locations, independently communicate and build strong relationships with community partners, and track all activities in the system of record, CWDS, and other assigned platforms like Sharepoint. Availability to leadership and colleagues during work hours is expected.

Requirements

Ability to prioritize tasks, document visits and contacts.
Able to work independently.
Able to maintain clear communication with leadership.
Demonstrated telephone, computer, and written communication skills.
Demonstrate positive, professional, and pro-social interactions with clients, staff, and community representatives.
Use language reflective of a commitment to diversity; demonstrate cultural competence.
Ability to maintain flexibility as needs of contract or contractor requirements change.
Knowledge of Microsoft Office applications.
1-2 years of experience in providing career development assistance.
Notable experience in a team-oriented environment.
Must be comfortable with travel to all areas of Philadelphia and have access to reliable transportation.

Nice To Haves

Bachelor’s Degree in social work, education, or related area is preferred.

Responsibilities

Develop rapport and connect community job seekers to opportunities through on-site presence as well as virtual engagement (phone/text/video meetings).
Assess individual needs to determine appropriate services (basic or WIOA intensive).
Determine eligibility, complete enrollment, and provide WIOA intensive services, including vocational training enrollments, On-The-Job Training referrals, and supportive services.
Coordinate referrals to a center of choice for WIOA registration and services when offering services at a site on a limited basis.
Maintain an organized database of all customers and keep detailed documentation of all contacts.
Conduct outreach to individuals who sign up for or have received services, documenting all outreach efforts, services provided, and outcomes.
Encourage the use of virtual services such as workshops and the PHL Career Portal.
Provide technical support for creating accounts on PA CareerLink’s website and/or PHL Career Portal.
Attend job fairs and community events as a PA CareerLink® representative.
Work during occasional non-traditional hours (events and weekends) to meet community event needs.
Implement and facilitate educational workshops, creating and maintaining an environment that promotes quality interaction and learning.
Collaborate with partners on-site for transparency in information and data sharing.
Track data for every service provided and utilize the state system of record (CWDS) and the team-wide reporting platform.
Implement project management skills, tools, and methods.
Demonstrate a fluid approach to work and actively participate in continuous improvement.
Other opportunities as available.