Community Wellness Advisor

Keswick Multicare Inc•Baltimore, MD

8d•$25 - $28•Onsite

About The Position

The Community Wellness Advisor coordinates all aspects of membership services for the Wise & Well Center, with an emphasis on membership growth and retention. The Wise & Well Center is designed for individuals aged 50+ to pursue their health and well-being goals through classes, coaching, and personalized services. This role requires a passion for providing excellent customer service to members and prospective guests, and for assisting older adults in achieving their health and wellness objectives.

Requirements

Associate or Bachelor’s degree preferred in gerontology, aging services, or a closely related human services field.
2+ years of related work experience in sales, marketing, or customer service preferred.
Proficient use of computer software (Excel, Word, Outlook, Zoom, etc.).
Ability to work well with older adults to help them achieve their health and wellness goals.

Responsibilities

Oversee day-to-day membership duties, including phone coverage, class registration, responding to inquiries, leading tours, and enrollment.
Coordinate all membership recruitment and retention, documentation, and onboarding following department procedures.
Identify opportunities for engaging new membership leads and develop partnerships through research, relationships, and executing successful sales and marketing activities at the discretion of leadership.
Assist with the creation and sharing of content for social media and other internal and external communications.
Deliver exceptional customer service to build relationships and create a welcoming environment for all clients and members.
Engage in conversation with members to retain and increase membership loyalty. Resolve membership issues with empathy while following policies and procedures.
Identify opportunities and facilitate referrals across Keswick programs and campus-wide services.
Ensure proper documentation of relationships and outcomes in the appropriate database.
Work interdepartmentally to execute projects that support membership and community engagement goals.

Benefits

Competitive market-based pay
Shift differentials for most hourly positions
Enhanced holiday premium pays ranging from 2.0x to 2.5x your regular rate
Referral bonuses
Hardship Loans
401(k) retirement plan with up to 6% employer match
Affordable medical, dental & vision coverage for team members, part-time and full-time, 20+ hours per week
Medical benefit premiums have not increased in six years
Employer paid short- & long-term disability insurance
Employer-paid life insurance
Generous vacation with vacation cash-out options twice per year
Tuition Reimbursement
Employee Assistance Program (EAP) for you and your family
On-site Cafe with discounted meals