Community Volunteer Engagement Senior Specialist

American Red Cross • Charleston, WV

2d • Remote

About The Position

The Community Volunteer Engagement Senior Specialist mobilizes regional teams of volunteers to deliver impactful mission across Red Cross lines of service. This role will grow local community volunteer capacity and design new volunteer opportunities to meet mission, community, and evolving volunteer needs. This person will work as a player/coach directly engaging volunteers in their assigned jurisdictions and supporting volunteers and volunteer specialists across the region to meet mission needs in their areas. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations. This role is not eligible for relocation assistance. The preferred candidate must reside in either Charleston, Parkersburg, Clarksburg or Morgantown WV.

Requirements

• Bachelor's degree required.
• Minimum of 5 years of related experience.
• Ability to work on a team.
• Excellent oral and written communication skills.
• Strong interpersonal and presentation skills.
• Good organizational skills and the ability to handle multiple and continuously evolving priorities effectively.
• Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook.
• Must be flexible.
• Must be willing to do a lot of daytime travel locally and regionally.
• Must be comfortable public speaking.
• Must prospect for community partners and do presentations.
• Proficient in Microsoft Office Suite and other relevant systems and tools to support daily operations and reporting.

Nice To Haves

• Volunteer Management experience preferred
• Knowledge of group dynamics, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred.
• Volunteer management experience highly preferred.
• Experience in nonprofit.
• Local Community partner contacts highly preferred.
• Volunteer Management Experience recruiting, coordinating, training, and supporting volunteers while fostering engagement, accountability, and a positive, mission-driven experience.
• Collaborative Team Player Demonstrates strong collaboration skills, actively contributes to team success, and works effectively with diverse stakeholders to achieve shared goals.
• Effective Written & Verbal Communication Communicates clearly, professionally, and confidently across a variety of audiences and channels, ensuring alignment and understanding.
• Presentation Skills Creates and delivers engaging, well-organized, and impactful presentations tailored to the audience and business objectives.
• Relationship Building Builds strong, trust-based relationships with candidates, hiring managers, volunteers, and cross-functional partners through credibility, influence, and effective communication.

Responsibilities

• Engage volunteers for episodic/event-based opportunities
• Collaborate with volunteer leadership committees
• Coordinate Home Fire Campaign activities
• Oversee Restoring Family Links community outreach
• Coordinate veteran programs at regional Veteran Administration facilities
• Manage the Community Volunteer Workforce
• Grow the community volunteer capacity, engage external partners and the community to meet local needs for community based programming including preparedness programs, restoring family links, veteran services and other regionally approved services
• Liaise with community programming leads (EDs and CVLs) to understand and meet workforce needs
• Community Services Volunteer management
• Create visibility and engagement of internal volunteers, youth groups, and partners in chapter opportunities
• Designing and share new and non-traditional volunteer opportunity types to mobilize the community
• Manage the VS workforce systems and processes to ensure recurrent and one-time community services are staffed fully
• Serve as a subject matter expert in the design of volunteer opportunities to best meet the needs of the community, organization and volunteer
• Support the organizational learning and adoption of new and non-traditional volunteer opportunities with line of business
• Data and reporting on Community Services volunteer impact
• Program and process improvement
• Volunteer and Employee Matrixed Management
• Directly lead teams of volunteers locally and regionally
• Support peers across the region who may lead local community volunteer teams

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Senior