Community Volunteer Engagement Senior Specialist

American Red Cross • Omaha, NE

7d • Hybrid

About The Position

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good! WHAT YOU NEED TO KNOW (Job Overview): The Community Volunteer Engagement Senior Specialist mobilizes regional teams of volunteers to deliver impactful mission across Red Cross lines of service. This role will grow local community volunteer capacity and design new volunteer opportunities to meet mission, community, and evolving volunteer needs. This person will work as a player/coach directly engaging volunteers in their assigned jurisdictions and supporting volunteers and volunteer specialists across the region to meet mission needs in their areas. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations. . This role is not eligible for relocation assistance.

Requirements

• Bachelor's degree required.
• Minimum of 5 years of related experience.
• Ability to work on a team.
• Excellent oral and written communication skills.
• Strong interpersonal and presentation skills.
• Good organizational skills and the ability to handle multiple and continuously evolving priorities effectively.
• Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook.
• Knowledge of group dynamics, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred.
• Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

Nice To Haves

• Volunteer Management experience preferred
• Volunteer Management Experience recruiting, coordinating, training, and supporting volunteers while fostering engagement, accountability, and a positive, mission-driven experience.
• Collaborative Team Player Demonstrates strong collaboration skills, actively contributes to team success, and works effectively with diverse stakeholders to achieve shared goals.
• Effective Written & Verbal Communication Communicates clearly, professionally, and confidently across a variety of audiences and channels, ensuring alignment and understanding.
• Presentation Skills Creates and delivers engaging, well-organized, and impactful presentations tailored to the audience and business objectives.
• Relationship Building Builds strong, trust-based relationships with candidates, hiring managers, volunteers, and cross-functional partners through credibility, influence, and effective communication.
• Technical Proficiency Proficient in Microsoft Office Suite and other relevant systems and tools to support daily operations and reporting.

Responsibilities

• Engage volunteers for episodic/event-based opportunities
• Collaborate with volunteer leadership committees
• Coordinate Home Fire Campaign activities
• Oversee Restoring Family Links community outreach
• Coordinate veteran programs at regional Veteran Administration facilities
• Manage the Community Volunteer Workforce
• Grow the community volunteer capacity, engage external partners and the community to meet local needs for community based programming including preparedness programs, restoring family links, veteran services and other regionally approved services
• Liaise with community programming leads (EDs and CVLs) to understand and meet workforce needs
• Community Services Volunteer management
• Create visibility and engagement of internal volunteers, youth groups, and partners in chapter opportunities
• Opportunity Design Designing and share new and non-traditional volunteer opportunity types to mobilize the community
• Manage the VS workforce systems and processes to ensure recurrent and one-time community services are staffed fully
• Serve as a subject matter expert in the design of volunteer opportunities to best meet the needs of the community, organization and volunteer
• Continuous Improvement Support the organizational learning and adoption of new and non-traditional volunteer opportunities with line of business
• Data and reporting on Community Services volunteer impact
• Program and process improvement
• Volunteer and Employee Matrixed Management Directly lead teams of volunteers locally and regionally
• Support peers across the region who may lead local community volunteer teams

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Senior