Community Team Leader

U.S. Bank • Remote, MN, MN

5d • $143,905 - $169,300

About The Position

The Community Team Manager reports directly to the Director of Client Management and is responsible for leading a team focused on opportunity identification, strategic planning, and growth across 400 small market financial institution partners and more than 600 self-directed financial institutions. This role includes guiding the development and execution of a digital-first strategy to optimize production across these partner segments. This leader must be customer obsessed and foster a team culture that is customer obsessed while overseeing relationship management, business development activities, strategic planning and execution, and related risk.

Requirements

• 8+ years of experience in payments (credit card preferable)
• 3+ years of management experience
• BA/MBA in finance, accounting or other related field (or equivalent work experience)
• Well-developed leadership abilities and strategic management skills.
• Extensive knowledge of payments industry, specifically credit card
• Ability to diagnose performance gaps, identify the right solution, and have impact to change performance behaviors.
• Excellent ability to work in team environment; highly collaborative
• Well-developed verbal and written communication skills
• Analytical mindset and focused on research to drive action
• Strong interpersonal and influence/partnership skills
• Significant knowledge of financial services, credit and sales management
• Experience and credibility as a sales leader with strong relationship management skills

Responsibilities

• Lead opportunity identification, strategic planning, and growth initiatives for 400 small market financial institution partners and more than 600 self-directed financial institutions.
• Guide the development and execution of a digital-first strategy designed to optimize production and improve performance across the small market and self-directed partner segments.
• Provide leadership and strategic direction to a team that includes existing small market account executives.
• Ensure alignment of partner growth strategies, sales execution, and relationship management activities with broader business objectives.
• Build and lead functional partnerships across the organization to support partner growth, strategic initiatives, and customer needs.
• Lead talent management and development for direct reports, fostering a culture of accountability, growth, and customer focus.
• Actively ensures compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures.
• Actively participates in any required corporate and business line training in these areas.
• Follows account opening procedures and understands and follows internal suspicious activity referral requirements and processes, as required for this position.
• Actively works with customers to understand each customer's normal account activity, as appropriate for this position.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree