Team Leader

Wild Fork Foods•Vernon Hills, IL

6d•Onsite

About The Position

Team Leader at Wild Fork Foods will support store leadership by overseeing daily operations, delegating tasks, monitoring team performance, and ensuring store objectives are met. This role fosters collaboration, brings innovative strategies to increase productivity, and provides a Personal Chef experience to all guests, training sales leaders to do the same. The company values determination, simplicity, availability, humility, sincerity, discipline, and ownership. Key competencies include training, salesmanship, and leadership.

Requirements

One year of customer service experience in retail, hospitality, or a restaurant is required.
Excellent verbal communication skills, with the ability to communicate effectively with a wide range of people, by showing interest and carefully listening to their needs.
Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business.
The availability to work a flex schedule, working various hours and shifts, including early mornings, evenings, weekends, and holidays.
Work with integrity as part of a team towards a shared vision while respecting the opinions of others.
Takes initiative and is able to collaborate with the SSL on the implementation of new ideas.
Ability to retain product knowledge, train, and lead people.
Enthusiasm and passion for food and customer service preferred.

Nice To Haves

High school degree or GED preferred not required
Previous retail supervisory experience preferred
Systems capabilities preferred: SAP Order Management Systems, Microsoft Office

Responsibilities

Deliver a Wild Fork Personal Chef shopping experience to all customers and ensure all team members have the knowledge and confidence to deliver best in class customer service.
Be a true subject matter expert in all product categories, having extensive knowledge of all programs and cascading this down to team members.
Act as a Brand Ambassador, showing passion for people and customers.
Handle customer complaints and partner with Customer Service and QA as outlined in SOPs.
Ensure all employees adhere to the company’s policies and guidelines.
Conduct on-the-job training for all new joiners, ensuring they receive onboarding, on-the-job training, complete online learning, product knowledge training, and understand the tools and goals of the company.
Collaborate with the SSL to ensure all new joiners' schedules allow for 2 weeks of shadowing and training.
Lead continuous training programs and promote full participation in the simplest and most efficient ways.
Attend marketing and new product training calls, and work with the SSL to ensure all employees receive detailed information and training on upcoming campaigns, products, events, etc.
Collaborate with SSL to evaluate employee performance and identify training needs.
Supervise and motivate Sales Leaders to perform their best.
Assist the SSL in planning and implementing strategies to attract customers with local marketing for the location.
Coordinate daily customer service operations (e.g., sales processes, orders, inventory).
Have a working knowledge of company goals, KPIs, and store performance, driving sales results and tracking progress of objectives.
Serve as the SSL’s support to cover activities in their absence, monitoring sales, KPIs, inventory activities, money handling, marketing campaign updates, pricing, and operational tasks.
Monitor and maintain store inventory, having working knowledge of on-hand and out-of-stock products to communicate to the team and customers.
Execute other related duties as assigned.