Community Supports Manager

ICM Inc•Russellville, AR

23d

About The Position

The Community Supports Manager supervises staff and leads their activities with supported individuals. This role involves scheduling staff to meet program needs, participating in the hiring process, providing coaching and feedback, and conducting performance reviews. The manager is responsible for training staff on various aspects including supported individuals, program activities, company procedures, and DDS regulations. They also handle staff disciplinary actions with appropriate approvals, approve and audit staff timesheets, and meet with customers, providers, and staff. The position requires responding to emergencies, assisting supported individuals in achieving personal goals, and working to overcome barriers while respecting individual beliefs and choices. The Community Supports Manager must be familiar with and abide by company, agency, and program policies and procedures, acting in a manner consistent with organizational values, mission, and goals. They are expected to be an active, contributing, and problem-solving member of the team, attending mandatory staff meetings and trainings. Travel is required, and other job duties may be assigned.

Requirements

Proficient in all tasks within the specialty area.
Able to operate all office equipment in a safe and appropriate manner.
Competent in Microsoft Office suite products such as Word, Excel, Outlook, and PowerPoint.
Able to interact and communicate with all levels of staff, clients, and customers in an effective manner exhibiting tact, enthusiasm, and patience.
Must be a self-motivator with ability to take ownership of job responsibilities.
Willing to execute a high level of customer service and team approach to daily operations.
Ability to prepare materials and provide training or presentations to staff and external groups.
Demonstrated ability to work with mentally, emotionally, or socially impaired individuals.
Requires full range of body motion including handling and lifting, manual and finger dexterity, and hand-eye coordination.
Must be able to sit for extended periods of time.
Able to lift and carry equipment and supplies up to 25 pounds.
Requires excellent communication and organizational skills.
Requires superior reasoning ability, a high degree of independent judgment, and discretion.
Able to demonstrate strong competence in performance management, project management, and time management.
Requires work with frequent interruptions.
Ability to respond to staff, customer, and client needs in a timely manner by interpreting verbal and nonverbal expressions.
Understands the mission and vision of Independent Case Management.
Operates within the concept of client focused care.
Must be an effective team leader.
Must adhere to dress code, good grooming, personal hygiene habits, and attendance policies.
Maintains knowledge and conforms to ICM policies and procedures.
Develops specific work plans and due dates for both self and staff with department manager.
Follows through on planned assignments within assigned timeframes.
Effectively prioritizes assignments.
Motivates others, encouraging them to increase both productivity and work quality.
Adjusts to change, work pressures or different situations without undue stress.
Demonstrates skill in developing improvements in current processes.
Effective in cost control and resource utilization.
Willingness to take on other job duties as assigned.
Maintains positive relationships with internal and external customers.
Is effective in interacting with others, motivation, and problem-solving.
Proactive in meeting the needs of customers, clients, and staff.
Responds promptly to needs or requests.
Keeps department manager informed of issues and recommends solutions.
Participates in education/development of staff and peers.
Accepts both positive feedback and feedback for improvement.
Demonstrates a supportive/positive attitude towards the company and fellow employees/staff and is a positive team leader.
Expresses self in an organized, comprehensive, articulate and concise manner.
Valid AR Driver's License
Valid Auto Insurance

Responsibilities

Supervises staff and leads their activities with supported individuals.
Schedules staff to meet the needs of the program and ensures that shifts are covered.
Participates in the hiring process and recommends candidates for hire.
Provides coaching and feedback and completes staff performance reviews.
Provides training to staff on supported individuals, program activities, company procedures and protocols and DDS regulations.
Implements staff disciplinary actions as needed with approval from Supervisor and the Human Resources Manager.
Approves and audits staff timesheets.
Meets with all customers in service area, as well as providers and staff.
Responds to individual and program emergencies and is available when needed.
Assists staff in helping supported individuals achieve their personal goals and participate in activities of their choice.
Works on behalf of individuals to overcome barriers and respects their personal beliefs, choices, and interests.
Responsible for being familiar with and abiding by company, agency, and program policies and procedures and for acting in a manner consistent with organizational values, mission, and goals.
Serves as an active, contributing and problem-solving member of the team.
Attends and actively participates in mandatory staff meetings and trainings.
Travel is required.
Other job duties as assigned.