Community Support Worker

The Mustard SEED Society•Edmonton, AB

1d•Onsite

About The Position

The Community Support Worker works closely with The Mustard Seed’s participants accessing the Canora Centre’s drop in. You will be encouraging guests in their journey and facilitating a safe and respectful space. The Community Support Worker fulfills the mission of The Mustard Seed by maintaining a high level of professionalism, and respect for all who enter the building and neighborhood. Community Support Workers respond to participant needs using a person-centred approach. On an ongoing basis, they ensure guests are supported and cared for. Support workers will be expected to provide advocacy supports to clients by connecting them with internal and external resources. Crisis intervention, meaningful conversations and conflict resolution are daily occurrences for this role.

Requirements

An undergraduate degree in Social Work or related field or equivalent level of experience
Minimum of 1 years’ experience working in community development initiatives
Front line experience working with vulnerable populations and program facilitation
Knowledge within the field of community development and community resilience initiatives
Demonstrated ability to engage, communicate, and work effectively with a diverse range of people from various cultural and socio-economic backgrounds
Experienced with developing creative solutions to complex challenges and problems
Demonstrated effective conflict management, networking, and interpersonal communication skills
Must be self-directed and can work independently as required
Proficient in Microsoft Office Suite
An Employment Background Check is required for all positions at The Mustard Seed
As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer

Nice To Haves

Interest and skills in recreational activities are an asset
A valid driver’s license and access to a reliable vehicle with a minimum of $2,000,000 liability insurance is considered an asset

Responsibilities

Greet and welcome community members, visitors, and other stakeholders into our Centre; sign in guests in our information database, and conduct intakes and program evaluation with guests
Create a safe, healthy, and respectful environment for all community participants, staff, volunteers and visitors accessing our services and programs
Provide non-violent crisis intervention and use de-escalation techniques as required with a proactive approach
Foster meaningful relationships with community members, volunteers, coworkers, supervisors, and other stakeholders
Ensure daily tidiness and cleanliness of the work area in addition to participating in daily sanitization of high touch areas
Assist in emergency situations as required
As needed advocate for guests accessing site within the organization and with other agencies and partners as required working in a collaborative manor
Aid in the implementation, and facilitation of programs that support and nurture the community
Collaborate with community members to encourage positive changes in lifestyle and behavior through supportive relationships and day-to-day interactions
Promote programming to the community members, encourage them to participate in programs, and lead participants and volunteers involved in the programs
Ensure all materials and equipment needed for programs are in good working order
Maintain measurables and assessment tools for programming and ensure that these are recorded/met
Collect data and generate reports on statistics as required
Ensure incident reports and daily logs are done as required in a timely manner
Maintain a high level of confidentiality and professionalism
Respond to conflicts in a healthy, respectful and safe manner
Model healthy relationships with community participants and volunteers through listening, advising, and providing appropriate referrals
Assist community participants in accessing The Mustard Seed services, including the drop-In programs and activities, registration for pop up events, and/or booking appointments.
Assist with onsite Food Services programs as needed
Participate in all staff training (e.g., First Aid, ASIST, Non-violent Crisis Intervention, etc.) and attend meetings as required
Enforce guests loss of services as necessary and participate in restorative practices with guests
Receiving and sorting donations
Other duties as assigned