Community Support Specialist

Community Solutions • San Jose, CA

1d • Hybrid

About The Position

Under general supervision of the Program Manager and/or designee, the Community Support Specialist is responsible for assisting clients and their families by providing services, as required by contracts. Services are provided throughout Santa Clara County and San Benito County. Community Solutions (CS) is one of the most comprehensive nonprofit human services agencies in Santa Clara County and the surrounding areas, providing prevention, intervention, treatment, and residential services to more than 6,400 clients annually, helping them overcome the challenges posed by mental health issues, substance abuse, trauma, severe family dysfunction, sexual and domestic violence, and human trafficking.

Requirements

• High School diploma or GED
• Four (4) years direct service work experience in a related field.
• Empowerment, advocacy and support techniques for victims/survivors of violence, people with mental illness or substance abuse issues required.
• Must be able to receive a criminal records clearance as required by specific programs, licensing regulations and Community Solutions practices.
• Position requires an automobile to perform routine job duties.
• Possess a valid California driver’s license, current car insurance and a good driving record as documented by a DMV report and consistent with the Agency’s liability insurance requirements.
• Candidates for this position must be legally authorized to work directly as an employee for any employer in the United States without visa sponsorship.

Nice To Haves

• Bachelor’s degree in a related field.
• Certified Alcohol Drug Counselor (CADC).
• Bilingual and bicultural.
• Working knowledge of wellness and recovery concepts.
• Working knowledge of community resources in Santa Clara County and surrounding areas.
• Knowledge of case management, group and individual re-habilitation counseling, and linkage-referral.

Responsibilities

• Conducts screening, intake and assessments as required.
• Assesses clients’ needs and goals to determine appropriate resources, including the referral to professional services without delay.
• Promptly implements individual and family Transformational Care Plans (TCP), maintains detailed documentation and monitor's progress.
• Provides rehabilitation counseling, advocacy, crisis intervention, parenting classes/education and referral services for clients using evidenced based practices and the wellness & recovery model.
• Supports client developmental growth, rehabilitation and/or treatment and monitoring medication support services in collaboration with the psychiatrist.
• Completes detailed program documents in accordance with agency, program and regulatory requirements.
• Maintains all charts within Agency regulations.
• Assesses clients’ needs to determine appropriate resources, including the referral to professional services without delay.
• Coordinates services with other advocacy programs, the legal system, other community-based providers, and informal supporters as needed.
• Teaches life skills, assists individuals and families with educational and support activities, accesses appropriate community services and rehabilitation counseling.
• Maintains excellent customer service skills with internal and external customers.
• Develops and maintains collaborative relationships with appropriate community organizations and system providers, based on client and program needs.
• Employee must have the ability to operate their personal or Agency motor vehicle to participate in client visits, provide daily transportation of clients and/or other assigned Agency business.
• Responds to phone calls and emails within 24 hours on business days unless extenuating circumstance exist.
• Resolve outstanding issues collaboratively using strength-based solutions focused approach.
• Attends and participates in Agency meetings and contributes to continuous quality improvement activities to enhance team and program development.
• Consistently uses strength based and solution focused problem-solving skills.
• Successfully completes all training requirements for this position to ensure agency and contract compliance.
• Participates in on-call and after hour’s rotation, as assigned.
• Flexible schedule may be required to work some evenings and weekends.
• Performs first aid as needed based on training and certification.

Benefits

• Competitive and comprehensive hourly rate of $ 28.78 per hour
• Generous employee benefits package
• Strong work-life balance
• 100% of premiums paid by employer for full-time employees and eligible dependent children
• 403(b) Retirement Plan with 5% employer match
• 3-weeks paid vacation to start
• 13 paid holidays
• 96 sick hours per year (inclusive of self-care/mental health days)
• Longevity bonuses
• Generous family medical leave for eligible employees
• Student Loan Forgiveness Program
• Staff learning and development and robust in-house training opportunities
• Employee-led Diversity, Equity, and Inclusion Resource Group

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED