Community Support Specialist - Deaf Services

REDISCOVER • Lee's Summit, MO

2d • Onsite

About The Position

Make a Difference as a Community Support Specialist with ReDiscover. Join ReDiscover’s Community Psychiatric Rehabilitation Center (CPRC) and be part of a mission-driven organization that’s been transforming lives for over 50 years. As a non-profit community mental health center serving southeastern Jackson County, Missouri, we’re passionate about helping individuals impacted by mental illness or substance use find hope, support, and healing. CPRC is a case management focused program that provides individuals with support to live an independent life in the community. Through a variety of multidisciplinary services that clients can choose from including medication management, therapy, group therapy, health and wellness support, employment services and transportation support, clients can develop skills, access resources and learn ways to manage their emotional and physical health. This role includes working with Deaf and hard-of-hearing clients, ensuring services are accessible, culturally responsive and inclusive of communication needs. ReDiscover serves as the Western Deaf Services Specialized Outpatient Center (SOC) for the Missouri Department of Mental Health’s Office of Deaf Services. Staff in this role benefit from ongoing consultation and collaboration with the Office of Deaf Services as well as the Eastern Deaf Services SOC team.

Requirements

• 4 year degree or 4 years of equivalent experience in lieu of degree.
• A valid automobile driver’s license, appropriate automobile insurance and a safe, reliable, registered automobile available for use during work hours which includes transporting clients in personal vehicle.
• Excellent customer service skills with a recovery focus.
• Strong written, oral and interpersonal communication skills.
• Intermediate computer skills in typing/keyboarding, Microsoft Word and Excel programs as well as the use of email.

Nice To Haves

• Deaf and hard-of-hearing candidates and other native American Sign Language (ASL) users are strongly encouraged to apply.
• Experience working with Deaf clients or in a Deaf community setting preferred.
• Knowledge of the community resources as well as health and social service systems in the Kansas City metro area and skill in establishing working relationships with community partners preferred.

Responsibilities

• Maintain and interact with a caseload of Deaf and hard-of-hearing clients with diverse characteristics either in-person or over the phone.
• Facilitate each client’s achievement of long range outcomes of symptom management, employment and independent living based upon the needs of the client.
• Engage difficult to serve clients by investigating all potential resources in order to gain access and make connections.
• Help remove barriers for clients, which may include helping clients participate in community or social service programs and referring clients to educational or working programs.
• Assist clients with transportation barriers as identified in their treatment plan. This includes transporting clients in the employee's personal vehicle to various appointments and area resources.
• Collect and maintain information about clients and document interactions within ReDiscover’s designated electronic medical record.
• Communicate and collaborate with an internal multi-disciplinary team to address various aspects of wellness and ensure positive communication regarding the coordination of client care.

Benefits

• ongoing consultation and collaboration with the Office of Deaf Services as well as the Eastern Deaf Services SOC team
• training, collaboration, and meaningful work

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees