Community Support Navigator

Child Care Resource Center • Victorville, CA

1d • Onsite

About The Position

Under general supervision, the Community Support Navigator supports families in accessing quality resources they need to thrive, providing parents with appropriate information regarding childcare, provider referrals, and various family support and well-being services and resources. This role will conduct family needs assessments, navigate families to internal and external resources, provide comprehensive support and case management, lead parenting support groups, and engage in community outreach and connecting with collaborative partners. The Community Support Navigator is expected to build rapport with diverse families and community partners.

Requirements

• Bachelor’s degree in the field of Psychology, Sociology, Child Development, Social Work, Human Services, and Family Studies or related field or 4 years equivalent related work experience conducting trainings, presentations, or group meetings.
• Strong training facilitation and program coordination skills.
• Knowledge of evidence-based parenting curriculum.
• Knowledge of community resources and systems supporting families, including childcare, housing, food security, and mental health services.
• Intermediate proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) for creating training materials, tracking attendance, and managing communication.
• Experience using virtual training platforms (e.g., Zoom, Microsoft Teams, Google Meet) for online workshops.
• Ability to troubleshoot and resolve basic technical issues during in-person and virtual trainings.
• This position requires travel.
• Bridge & FWB Background check required.
• Live Scan Clearance / DOJ Fingerprinting
• Health Clearance
• MVR / DMV clearance in accordance with CCRC’s liability insurance provisions
• Child Development Permit
• CPR / Pediatric CPR certification
• Federal Debarment Checks

Nice To Haves

• Certification: in evidence-based parenting programs that align with Parent Cafes, Early Childhood Education, Child & Family Development, and/or parenting techniques.
• Training in Family Engagement Strategies.
• Bilingual: Ability to converse, write and/or translate in English and Spanish or Armenian
• Experience: 2-3 years of experience in case management, human services, or related field
• Experience and training with the county CalSAWs system.
• Public speaking and presentation skills preferred.

Responsibilities

• Family & Community Engagement 40%
• Case Management 35%
• Data Collection & Reporting 20%

Benefits

• Competitive compensation package
• Robust benefit offerings -Medical, Dental, Vision, and Voluntary Life Insurance
• Basic Life Insurance and Long Term Disability paid for by CCRC
• Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vesting
• Generous Time Off Policy-Vacation and Sick Time, Holidays, and Paid Winter Break
• Opportunities for learning and professional development, including education reimbursement
• Employee Assistance and Wellness Programs
• 501(c) (3) designation-You can apply for Public Service Loan Forgiveness!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level