Community Support Coordinator

Lifeline Animal Project Inc•Chamblee, GA

88d•$0 - $17•Onsite

About The Position

The Community Support Coordinator is a frontline resource for pet owners, providing guidance, referrals, and support intended to help keep pets with the families who love them. The role manages direct communications with pet owners and assists with operational work related to requests for pet help, owner-surrendered pets, adoption returns, donated items, and appointments for owned animals. The position works collaboratively with shelter staff and volunteers to provide compassionate, accurate, and professional service. As capacity allows, the role may also develop into a more community-centered outreach position. Potential work includes organizing and participating in events, building relationships with local partners, researching community needs, and developing outreach and educational materials and programs. Employees are expected to uphold LifeLine Animal Project’s values, maintain accurate records, participate in its annual training requirement, and support its mission and services. The position is based at 3280 Chamblee Dunwoody Rd, Chamblee, GA 30341.

Requirements

Compassion for animals and the people who love and care for them.
Strong interpersonal and communication skills, including the ability to engage compassionately and professionally with people from diverse backgrounds in person, by phone, and by email.
Empathy and emotional resilience when supporting people facing difficult or emotional decisions about their pets.
Ability to research, understand, and clearly and accurately communicate available resources to the public.
Detail-oriented and organized, with the ability to maintain accurate records of client interactions and support services.
Team-oriented approach and willingness to collaborate across departments and support organizational goals.
Comfort working in a fast-paced environment and adapting proactively and flexibly to changing needs and priorities.
Cultural competency and commitment to diversity, equity, and inclusion, with an open-minded, nonjudgmental attitude.
Basic computer literacy, including proficiency with email, Google Workspace, and data entry systems.
Passion for LifeLine’s mission and desire to make a meaningful impact in the community.
Knowledge of general animal care principles and practices.
Strong work ethic and ability to work independently.
Ability to serve the public and fellow employees with honesty and integrity.
Ability to work weekends, holidays, and varying shifts based on shelter needs.
Must have a means of travel that ensures prompt arrival for work shifts.
Must pass a background check.
Minimum high school diploma or equivalent.

Nice To Haves

One or more years of experience in an animal-related field.
Experience in customer service, social work, animal welfare, or a related field.

Responsibilities

Uphold LifeLine Animal Project’s standards and values: Save Lives, Build Community, Be Exceptional Stewards, Be Courageous, Be Compassionate, Take Responsibility, and Respect, Embrace and Celebrate Diversity.
Manage correspondence with pet owners through in-person interactions, phone calls, emails, and form submissions.
Provide compassionate counseling, resources, and referrals to community members experiencing challenges with pet ownership, with the goal of keeping pets with their families whenever possible.
Ensure donated items are distributed to appropriate locations in a timely and responsible manner.
Collaborate with shelter staff and volunteers to support smooth daily operations and exceptional customer service.
Research current and potential resources and provide pet owners with accurate, up-to-date information and support.
Maintain detailed and accurate records of communications and interactions with pet owners.
Assist with daily operations related to owner-surrendered pet intake, adoption returns, and general requests for pet help.
Coordinate medical appointments at the Community Animal Center for owned animals and arrange transportation when necessary.
Maintain a comprehensive understanding of shelter operations, programs, and services.
Welcome visitors with a friendly, professional, and nonjudgmental demeanor.
Support and engage volunteers who aid LifeLine.
Participate in LifeLine’s 40-hour annual training requirement.
Maintain a clean and tidy work area.
As capacity allows, monitor community activities and maintain an events calendar to increase visibility and awareness of LifeLine’s mission.
As capacity allows, organize and participate in community events that support pet owners and reflect LifeLine’s mission and values.
As capacity allows, conduct community outreach, including hosting fairs, attending neighborhood events, and distributing educational materials.
As capacity allows, develop relationships with local businesses, community leaders, and partners to assess needs and mobilize resources.
As capacity allows, research community demographics, trends, and underserved areas to inform outreach strategies.
As capacity allows, build and maintain relationships with community stakeholders and identify opportunities for collaboration.
As capacity allows, design and implement public education programs about animal welfare, responsible pet ownership, and available resources and benefits.
As capacity allows, create outreach materials and programs for individuals, animal welfare groups, and potential corporate sponsors, with leadership guidance and approval.
Perform other duties or special projects as assigned.