Community Support Care Coordinator

Catholic Charities Eastern Washington•Walla Walla, WA

1d•Onsite

About The Position

This position is responsible for working directly with the youth, and in collaboration with their guardians (when appropriate), case workers, and community partners, the Loft Care Coordinator, and the Walla Walla Youth Services team, to facilitate care coordination, referral services, and support youth in developing goals that promote wellness, stability, and community connection.

Requirements

Bachelor’s degree in social services or a closely related field from an accredited school
Two years of experience working with children or youth
Knowledge and/or experience in providing case management services
Experience in direct client services
Valid Driver’s License
Ability to drive for work use
Successfully pass background check applicable to position
Regularly sit, stand, climb, walk, hear/listen, talk
Frequently lift 25 pounds, pull/push, carry, grasp, reach, stoop, kneel
Occasionally crawl
Adaptability: ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data. High quality data collection is a must for this position. Please make sure all required reporting is accurate and complete by the deadlines established.
Attendance: ability to consistently arrive and be able to work as scheduled.
Computer/Technical Ability: working knowledge of: Word Processing software, Spreadsheet software, Internet software.
Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
Transportation: Reliable employee transportation is a must as this position will require off-site meetings. The average amount of time off site and commuting will be dependent on placement.
Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills, and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics.
Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for
Language Ability: ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports, business correspondence, and procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Ability: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Motor Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
Reasoning Ability: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Nice To Haves

Experience working with issues of homelessness and poverty

Responsibilities

Assist in the development of procedures and practices for Youth Services programming in alignment with state and national best practices.
Coordinate with Youth Services leadership to support community outreach, partnership development, and program collaboration.
Implement core principles and evidence-based practices that include Positive Youth Development, Trauma Informed Care, and Youth Mental Health First Aid.
Provide youth-led services that promote stability and independence; goals are individually tailored and self-defined to enhance confidence and ca
Convene Community Support Teams for the purpose of identifying support for youth (under age 18) focused on resolving family conflict and obtaining or maintaining long-term and stable housing as described in House Bill 1406 (sec 5).
Work in collaboration with Youth Services leadership, the Loft Care Coordinator, and other Youth Services team members to determine youth’s current needs and barriers, create a community support team, and schedule and facilitate multidisciplinary team meetings.
Create an agenda for community support team meetings with youth and send it out to those invited beforehand.
Support a safe and secure environment for youth, staff, and visitors in Youth Services settings.
Coordinate with community partners, other Youth Services staff and youth’s support system to develop, implement, and oversee services, supports, and activities that promote youth stability, skill building, and community connection.
Interface with other relevant resources and our local system of care to secure long-term resources and other needed services for the youth we serve.
Develop and maintain strong community partnerships and up-to-date knowledge of resources for youth experiencing homelessness or other barriers. Act as an advocate for youth with community agencies and collaborate with the Youth Services team to support engagement and connection to services.
Create and maintain a case management file for each youth, documenting case management services received and progress toward goals in accordance with Catholic Charities policies and procedures.
Meet with youth to review progress toward goals, identify current action steps needed to achieve goals, and coordinate with the Loft Care Coordinator and Youth Services team as needed to support continuity of care.
Ensure client confidentiality according to Catholic Charities policies and procedures.
Enter data into established entry system(s), exit and follow up, as required; provide monthly reports documenting activities for funding sources and attend required meetings as applicable. Ensure client data in HMIS is current, accurate, and entered in real time.
Maintain appropriate professional boundaries with youth, their families, community partners, and co-workers. Ability to adhere to an appropriate self-care plan.
Use appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
Will regularly utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor.
As a mandated reporter, follow all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect.
Adhere to the tenets of Catholic Social Teaching and Catholic Doctrine.
Perform related functions necessary to support the mission and core values of Catholic Charities.

Benefits

FREE Employee Medical Insurance
FREE Employee Dental Insurance
FREE Employee Vision Insurance
Sick leave (8 hours of paid sick leave per month)
Vacation (Minimum of 2 weeks paid vacation)
Discounted health memberships
Retirement (Employer contribution - 3% contribution and an additional 3% employer match)
FREE Long-Term Disability Insurance
FREE Life Insurance
13 Paid Holidays