Community Standards Manager

Southern New Hampshire University•Manchester, NH

17h•Hybrid

About The Position

The Community Standards Manager works with faculty, staff, and students to manage, track, and resolve violations of the Academic Integrity Policy and Student Code of Conduct. The role educates the university community about conduct and academic integrity policies, judicial procedures, and community rights and responsibilities. It coordinates reviews and hearings, researches cases with departments across the institution, communicates resolutions and sanctions to students, and follows up to finalize cases. The manager also shares trends and concerns with leadership and identifies potential solutions. This is a dual-place role working on campus and requires a cover letter for consideration. The position is partially based in Manchester, New Hampshire; employees in hybrid roles must be able to commute to the Manchester office regularly. The Community Standards Manager reports to the Director of Community Standards.

Requirements

Bachelor’s degree.
At least 3 years of work experience in a related field, such as conflict resolution, law or justice studies, risk management, or student affairs.
Ability to prioritize work, adapt to changing priorities, balance competing needs, and meet departmental deadlines.
Experience and/or training managing conflicts between individuals and groups in student affairs or higher education.
Strong communication, conflict management, and problem-solving skills.
Working knowledge of relevant higher education laws, compliance issues, and regulations.
Ability to objectively analyze complaint information in the context of organizational policies and procedures and external regulations.
Ability to write concise, analytical, and accurate correspondence, sanctions letters, case files, and other documents using Standard English grammar.
Proficiency with Microsoft Office, including Word, Excel, and PowerPoint, and a case management system.
Experience with conduct-related software for managing cases.

Responsibilities

Research and review student conduct and academic integrity cases submitted by faculty, staff, and students.
Track case progress and trends, and maintain case files and summaries in a database.
Present case summaries and recommendations to leadership with an appropriate level of detail.
Coordinate complex academic integrity and student conduct hearings with relevant parties.
Communicate sensitively with students and other constituencies throughout reviews or investigations, and deliver outcomes to students.
Use judgment and discretion to identify appropriate formal resolutions under university policies and procedures.
Interpret and explain the Code of Conduct, Academic Integrity Policy, and related policies to the university community.
Meet with students in person or virtually to review concerns and resolve conduct or academic integrity matters.
Assign and track educational sanctions, when appropriate, and follow up to ensure students complete them.
Coordinate support and case management for Title IX reports with the university Title IX and Equity Officer and other offices, including adjudication of reports filed.
Work with university leadership to recommend student programming, education, and resources focused on academic integrity and professional conduct in the classroom.
Demonstrate SNHU culture and values, including judgment, communication, impact, innovation, passion, and selflessness, in work and student service.
Work collaboratively as a team member and support the overall success of the team.
Maintain attendance and punctuality; perform other duties and responsibilities as assigned.